# Support **URL:** https://forums.funcom.com/c/anarchy-online/ao-support/47.md [Latest](https://forums.funcom.com/latest.md) · [Categories](https://forums.funcom.com/categories.md) · [Tags](https://forums.funcom.com/tags.md) --- ## [Compatibility issues](https://forums.funcom.com/t/compatibility-issues/62218)
**Author:** [@Nossos](https://forums.funcom.com/u/Nossos)\ **Replies:** 0\ **Last updated:** [April 11, 2019, 5:37pm UTC](https://forums.funcom.com/t/compatibility-issues/62218 "2019-04-11T17:37:05Z")
Anarchy Online is a very old game, and because of that issues of compatibility may sometimes occur with newer operating systems. If you’re experiencing issues running AO then please try these steps to see if compatibili… --- ## [AO: Rules of Conduct](https://forums.funcom.com/t/ao-rules-of-conduct/37939)
**Author:** [@Rooibos](https://forums.funcom.com/u/Rooibos)\ **Replies:** 0\ **Last updated:** [September 27, 2018, 7:29pm UTC](https://forums.funcom.com/t/ao-rules-of-conduct/37939 "2018-09-27T19:29:39Z")
The following are our basic rules of conduct that govern player interaction and activity within Anarchy Online. Please be aware that the failure to act responsibly and comply with these rules may result in the terminatio… --- ## [Downloadable patches(.exe) from 18.1.1 and onwards](https://forums.funcom.com/t/downloadable-patches-exe-from-18-1-1-and-onwards/4180)
**Author:** [@Belaroth](https://forums.funcom.com/u/Belaroth)\ **Replies:** 14\ **Last updated:** [August 8, 2022, 11:38pm UTC](https://forums.funcom.com/t/downloadable-patches-exe-from-18-1-1-and-onwards/4180 "2022-08-08T23:38:01Z")
Old Large Client Old Client Patches Patch 18.1 18.1.1\_EP1 - 18.1.2\_EP1 18.1.2\_EP1 - 18.1.3\_EP1 Patch 18.2 18.1.3\_EP1 - 18.2.0\_EP1 18.2.0\_EP1 - 18.2.1\_EP1 18.2.1\_EP1 - 18.2.2\_EP1 18.2.2\_EP1 - 18.2.3\_EP1 Patch 18.3 1… --- ## [About the Support category](https://forums.funcom.com/t/about-the-support-category/3248)
**Author:** [@AndyB](https://forums.funcom.com/u/AndyB)\ **Replies:** 11\ **Last updated:** [August 18, 2023, 10:03am UTC](https://forums.funcom.com/t/about-the-support-category/3248 "2023-08-18T10:03:07Z")
Need a hand? Ask here! --- ## [1 month with error 502 Bad Gateway on Daily reward](https://forums.funcom.com/t/1-month-with-error-502-bad-gateway-on-daily-reward/302855)
**Author:** [@Medusa74](https://forums.funcom.com/u/Medusa74)\ **Replies:** 2\ **Last updated:** [September 22, 2026, 2:18am UTC](https://forums.funcom.com/t/1-month-with-error-502-bad-gateway-on-daily-reward/302855 "2026-09-22T02:18:20Z")
For 1 month now, there has been an Error 502 Bad Gateway on Daily rewards. Please fix this issue ASAP. --- ## [Support Ticket Help](https://forums.funcom.com/t/support-ticket-help/43675)
**Author:** [@Orenthal](https://forums.funcom.com/u/Orenthal)\ **Replies:** 2\ **Last updated:** [September 20, 2026, 5:04am UTC](https://forums.funcom.com/t/support-ticket-help/43675 "2026-09-20T05:04:26Z")
Hello, Please could this support ticket be chased up? I’ve seen some posts on here that chase up tickets. Thank you for contacting Funcom Customer Service. We have given your request the ID “\[Funcom Support #1093472\]” … --- ## [anyone else having issues logging in?](https://forums.funcom.com/t/anyone-else-having-issues-logging-in/302740)
**Author:** [@LeetTheHack88](https://forums.funcom.com/u/LeetTheHack88)\ **Replies:** 0\ **Last updated:** [September 11, 2026, 10:06am UTC](https://forums.funcom.com/t/anyone-else-having-issues-logging-in/302740 "2026-09-11T10:06:58Z")
i have been trying to login to my account on the website for days and it keeps coming up “authentication failed please check password and try again” anyone else with this issue? --- ## [502 gateway at reward claim](https://forums.funcom.com/t/502-gateway-at-reward-claim/302217)
**Author:** [@Spathilludic](https://forums.funcom.com/u/Spathilludic)\ **Replies:** 15\ **Last updated:** [September 7, 2026, 3:17pm UTC](https://forums.funcom.com/t/502-gateway-at-reward-claim/302217 "2026-09-07T15:17:08Z")
Paid players cant claim daily rewards. It get’s: 502 Bad Gateway. Spath --- ## [Is there still \*anyone\* at Funcom doing petitions?](https://forums.funcom.com/t/is-there-still-anyone-at-funcom-doing-petitions/302441)
**Author:** [@wooshell](https://forums.funcom.com/u/wooshell)\ **Replies:** 1\ **Last updated:** [August 29, 2026, 8:26am UTC](https://forums.funcom.com/t/is-there-still-anyone-at-funcom-doing-petitions/302441 "2026-08-29T08:26:43Z")
I’ve opened a petition 4 weeks ago because one of my characters is locked out of AI Daily missions.. sent an update two weeks later, and until today nobody at Funcom seems to have looked at it. I get it that we’re basic… --- ## [Error - Player is already logged in since 27/06/26](https://forums.funcom.com/t/error-player-is-already-logged-in-since-27-06-26/300953)
**Author:** [@Clonkers](https://forums.funcom.com/u/Clonkers)\ **Replies:** 0\ **Last updated:** [June 30, 2026, 12:11pm UTC](https://forums.funcom.com/t/error-player-is-already-logged-in-since-27-06-26/300953 "2026-06-30T12:11:56Z")
I have had Error - Player is already logged in for 4 days. I’ve reset the PC, released IP, cleared settings, changed my account password, everything I can think of. --- ## [Anarchy Online Testserver](https://forums.funcom.com/t/anarchy-online-testserver/300375)
**Author:** [@Jaidenlee](https://forums.funcom.com/u/Jaidenlee)\ **Replies:** 0\ **Last updated:** [June 18, 2026, 8:58am UTC](https://forums.funcom.com/t/anarchy-online-testserver/300375 "2026-06-18T08:58:12Z")
Tried to log into TestLive, got this message: The login handler is unable to process the character login now. Please wait one or two minutes, and then try to log in again. If this problem persists, contact Funcom Suppo… --- ## [Unable to login on the account page - game no problem](https://forums.funcom.com/t/unable-to-login-on-the-account-page-game-no-problem/299187)
**Author:** [@ZoeF](https://forums.funcom.com/u/ZoeF)\ **Replies:** 5\ **Last updated:** [May 30, 2026, 9:12pm UTC](https://forums.funcom.com/t/unable-to-login-on-the-account-page-game-no-problem/299187 "2026-05-30T21:12:17Z")
I am unable to login on the website to see account status, this with all my accounts. But I can log into the game with the same details. error: Authentication failed, please check your password and try again --- ## [Error - Player is already logged in.. Again](https://forums.funcom.com/t/error-player-is-already-logged-in-again/299237)
**Author:** [@Upinya287](https://forums.funcom.com/u/Upinya287)\ **Replies:** 1\ **Last updated:** [May 28, 2026, 3:30pm UTC](https://forums.funcom.com/t/error-player-is-already-logged-in-again/299237 "2026-05-28T15:30:42Z")
Hello all. Getting the “Error player is already logged in” again… Not sure how it got resolved last time. Did anyone find a solution other than FC stepping in? My main is on this account and is essential to the rest of m… --- ## [GMI White Screen](https://forums.funcom.com/t/gmi-white-screen/298337)
**Author:** [@OneTrickG](https://forums.funcom.com/u/OneTrickG)\ **Replies:** 3\ **Last updated:** [May 22, 2026, 2:34pm UTC](https://forums.funcom.com/t/gmi-white-screen/298337 "2026-05-22T14:34:41Z")
Hello fellow Anarchy Online players, i seem to have a problem with my GMI as it just never wants to load and stays as a white screen. I have tried it both on the new and the old engine, enabled legacy components as im pl… --- ## [Sign on servers unavailable.](https://forums.funcom.com/t/sign-on-servers-unavailable/298922)
**Author:** [@GSteeleratt281](https://forums.funcom.com/u/GSteeleratt281)\ **Replies:** 0\ **Last updated:** [May 22, 2026, 2:07pm UTC](https://forums.funcom.com/t/sign-on-servers-unavailable/298922 "2026-05-22T14:07:02Z")
Unable to sign on. Sign on servers unavailable --- ## [Need Help to change Mail Adresse for my Accounts](https://forums.funcom.com/t/need-help-to-change-mail-adresse-for-my-accounts/295989)
**Author:** [@Docsteff](https://forums.funcom.com/u/Docsteff)\ **Replies:** 0\ **Last updated:** [April 13, 2026, 7:28am UTC](https://forums.funcom.com/t/need-help-to-change-mail-adresse-for-my-accounts/295989 "2026-04-13T07:28:09Z")
Hi i Have a open Tickte with Number #1267332. My Problem is i forget Passwords and the Password renew Mail from account.funcom.com is blocked by my Mail Provider. The Mail are discarded before it arrives in my mailbox. … --- ## [Have an open petition](https://forums.funcom.com/t/have-an-open-petition/295434)
**Author:** [@Vanyel1970](https://forums.funcom.com/u/Vanyel1970)\ **Replies:** 2\ **Last updated:** [March 12, 2026, 10:22pm UTC](https://forums.funcom.com/t/have-an-open-petition/295434 "2026-03-12T22:22:21Z")
I have an open petition on Doubleosevan. He has the inv bug indicating he has a data receptacle and a thorough search through inv bank and bags and clearly he does not have the item. Logging and zoning is no help. C… --- ## [Cannot log into any of my online accounts](https://forums.funcom.com/t/cannot-log-into-any-of-my-online-accounts/295029)
**Author:** [@Vanyel1970](https://forums.funcom.com/u/Vanyel1970)\ **Replies:** 1\ **Last updated:** [February 18, 2026, 10:31am UTC](https://forums.funcom.com/t/cannot-log-into-any-of-my-online-accounts/295029 "2026-02-18T10:31:26Z")
Started about 15 mins ago suddenly i cannot access any of my online accounts. --- ## [Error - Player is already logged in for 4 hours](https://forums.funcom.com/t/error-player-is-already-logged-in-for-4-hours/294023)
**Author:** [@bobthompson](https://forums.funcom.com/u/bobthompson)\ **Replies:** 2\ **Last updated:** [January 14, 2026, 9:48am UTC](https://forums.funcom.com/t/error-player-is-already-logged-in-for-4-hours/294023 "2026-01-14T09:48:20Z")
Is there a fix to being locked out since crashing at login 4 hours ago? I saw an old forum post mentioning logging in to the chat server to clear the account…not sure that is still an option now. I have a ticket in, but … --- ## [Login servers down?](https://forums.funcom.com/t/login-servers-down/294002)
**Author:** [@79tigru](https://forums.funcom.com/u/79tigru)\ **Replies:** 0\ **Last updated:** [January 12, 2026, 8:45am UTC](https://forums.funcom.com/t/login-servers-down/294002 "2026-01-12T08:45:13Z")
Unfortuantely I cannot login into the game. RubiKa 2019 or old one. Not even with old client. There are any info about this issue? --- ## [Cannot login in-game](https://forums.funcom.com/t/cannot-login-in-game/293998)
**Author:** [@79tigru](https://forums.funcom.com/u/79tigru)\ **Replies:** 1\ **Last updated:** [January 12, 2026, 8:23am UTC](https://forums.funcom.com/t/cannot-login-in-game/293998 "2026-01-12T08:23:18Z")
I do not know if someone is still reading this, but I cannot login into the game. Any help or I am shouting into the void? --- ## [Funcom mail blocked by microsoft](https://forums.funcom.com/t/funcom-mail-blocked-by-microsoft/292607)
**Author:** [@Spathilludic](https://forums.funcom.com/u/Spathilludic)\ **Replies:** 0\ **Last updated:** [November 21, 2025, 5:53am UTC](https://forums.funcom.com/t/funcom-mail-blocked-by-microsoft/292607 "2025-11-21T05:53:11Z")
It seems that funcom mail wont be relaid to Microsoft. Since end 2024(december) I dont get any mail from funcom, like password reset or grace buying. I have seen several players on the discord that have the same problems… --- ## [Can't login one character](https://forums.funcom.com/t/cant-login-one-character/291875)
**Author:** [@skygod](https://forums.funcom.com/u/skygod)\ **Replies:** 3\ **Last updated:** [October 17, 2025, 7:20pm UTC](https://forums.funcom.com/t/cant-login-one-character/291875 "2025-10-17T19:20:10Z")
ticket 1258210 Other toons login fine. Tried old engine. Only hope is GM unstick? --- ## [Can't login to Account page](https://forums.funcom.com/t/cant-login-to-account-page/291285)
**Author:** [@Nanobot445](https://forums.funcom.com/u/Nanobot445)\ **Replies:** 1\ **Last updated:** [August 31, 2025, 9:05pm UTC](https://forums.funcom.com/t/cant-login-to-account-page/291285 "2025-08-31T21:05:14Z")
I can login to the game. Cannot login to the account page using the lastest version on Chrome or Edge. Tells me my username or password is wrong or failure to authenicate. --- ## [Can't log into one of my characters](https://forums.funcom.com/t/cant-log-into-one-of-my-characters/289977)
**Author:** [@Kapy](https://forums.funcom.com/u/Kapy)\ **Replies:** 1\ **Last updated:** [July 29, 2025, 9:14pm UTC](https://forums.funcom.com/t/cant-log-into-one-of-my-characters/289977 "2025-07-29T21:14:16Z")
My character won’t log in, stuck on loading screen. Yesterday after not being able to zone into or being warped into Old Athen, I went to Jobe plat to turn in DOJA’s, got stuck there, couldn’t zone anywhere would freeze… --- ## [Crashed and still logged in](https://forums.funcom.com/t/crashed-and-still-logged-in/289233)
**Author:** [@Harios](https://forums.funcom.com/u/Harios)\ **Replies:** 1\ **Last updated:** [July 5, 2025, 4:45pm UTC](https://forums.funcom.com/t/crashed-and-still-logged-in/289233 "2025-07-05T16:45:00Z")
I crashed yesterday, I tried 45min to login but kept seeing the message ‘Character still logged in’. I went to sleep and this morning I still seem to be logged in. Help? --- ## [Constant crashes making the game absolutely unplayable](https://forums.funcom.com/t/constant-crashes-making-the-game-absolutely-unplayable/289217)
**Author:** [@Frej](https://forums.funcom.com/u/Frej)\ **Replies:** 0\ **Last updated:** [July 4, 2025, 11:20pm UTC](https://forums.funcom.com/t/constant-crashes-making-the-game-absolutely-unplayable/289217 "2025-07-04T23:20:37Z")
Been having an issue where I am crashing within a minute or so upon logging on. It only seems to happen in certain zones, namely Newland Desert (where I am currently logged in trying to loot the anniversary event items),… --- ## [502 Bad Gateway 2025 june 20](https://forums.funcom.com/t/502-bad-gateway-2025-june-20/288603)
**Author:** [@Spathilludic](https://forums.funcom.com/u/Spathilludic)\ **Replies:** 2\ **Last updated:** [June 21, 2025, 7:18pm UTC](https://forums.funcom.com/t/502-bad-gateway-2025-june-20/288603 "2025-06-21T19:18:06Z")
Its happening again. Paid players cant claim daily rewards. They get: 502 Bad Gateway Spath --- ## [Frozen Account Pending / Money been took](https://forums.funcom.com/t/frozen-account-pending-money-been-took/287977)
**Author:** [@Carter](https://forums.funcom.com/u/Carter)\ **Replies:** 6\ **Last updated:** [June 9, 2025, 1:31pm UTC](https://forums.funcom.com/t/frozen-account-pending-money-been-took/287977 "2025-06-09T13:31:27Z")
So just come back from a break and payed for 12months to reactivate my frozen account, and my account is still frozen, this happened abit back to me also but AndyB sorted it out for me, Funcom Support #1252286 just be… --- ## [Bought FC points Still Pending](https://forums.funcom.com/t/bought-fc-points-still-pending/287759)
**Author:** [@Nanobot445](https://forums.funcom.com/u/Nanobot445)\ **Replies:** 1\ **Last updated:** [June 6, 2025, 4:19pm UTC](https://forums.funcom.com/t/bought-fc-points-still-pending/287759 "2025-06-06T16:19:01Z")
I have 2 transactions both still Pending. Opened a petition ingame no answer. How do you expect to make money when you can’t fix or answer your customer base. Playing on Rk2019 and would like ungimp my character. [Next page](https://forums.funcom.com/c/anarchy-online/ao-support/47.md?page=1)