# 3 old accounts, password reset doesn’t work due to web.de / gmx.net email domain still not resolved! **URL:** \ **Category:** Support\ **Created:** [March 16, 2025, 9:07am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106 "2025-03-16T09:07:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [March 16, 2025, 9:07am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/1 "2025-03-16T09:07:07Z")
hello i have 3 accounts and cant get back into them because the password reset doesn’t work due to having a “web de” and “gmx net” email address / domain which is blocking any emails sent from funcom age of conan so i cant reset my password because of that i need help please. ticket number 1 : [Funcom # 1245150] ticket number 2 : [Funcom # 1245151] ticket number 3 : [Funcom # 1245154] thank you very much tickets are open since 23th January … and till didn’t get any response , i get that it takes a bit time due to limited support but this long ?? has been almost 2 month … its not nice to be honest ☹ please help me finally ---
**Author:** ![Hyak](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hyak/32/143388_2.png) [@Hyak](https://forums.funcom.com/u/Hyak)\ **Post date:** [March 16, 2025, 4:34pm UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/2 "2025-03-16T16:34:31Z")
I think email support reply is about 12 months 🙂 ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [March 22, 2025, 4:05pm UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/3 "2025-03-22T16:05:48Z")
still need help please ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [March 28, 2025, 9:20am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/4 "2025-03-28T09:20:27Z")
please help me it has been over 2 month 😕 ---
**Author:** ![hordehh](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hordehh/32/135047_2.png) [@hordehh](https://forums.funcom.com/u/hordehh)\ **Post date:** [March 28, 2025, 9:25am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/5 "2025-03-28T09:25:30Z")
.1. ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [April 2, 2025, 7:34pm UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/6 "2025-04-02T19:34:44Z")
still need help please ---
**Author:** ![HomerDOHSimpson](https://avatars.discourse-cdn.com/v4/letter/h/c2a13f/32.png) [@HomerDOHSimpson](https://forums.funcom.com/u/HomerDOHSimpson)\ **Post date:** [April 6, 2025, 5:28am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/7 "2025-04-06T05:28:46Z")
…and here i thought i am the only one… ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [April 10, 2025, 8:23pm UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/8 "2025-04-10T20:23:29Z")
you are also have those email domains for aoc ? or did u mean not getting a reply from support ? ---
**Author:** ![HomerDOHSimpson](https://avatars.discourse-cdn.com/v4/letter/h/c2a13f/32.png) [@HomerDOHSimpson](https://forums.funcom.com/u/HomerDOHSimpson)\ **Post date:** [April 14, 2025, 8:46pm UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/9 "2025-04-14T20:46:30Z")
both - waiting since April 5th, but i heard some wait for months. gmx for me ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [April 18, 2025, 11:08am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/10 "2025-04-18T11:08:14Z")
well i have 3 tickets open since — 1/23/2025 ! and still no reply so yeah its more than just months it seems … i get that the support is very low but common waiting since almost 3 month isn’t acceptable … and yeah we wouldn’t had to wait for the never replying funcom support if those/our stupid email provider gmx and [web.de](http://web.de) wouldn’t block / filter emails like wtf ? but yh i hope our both ticket’s getting support soon … cant play the game until then / my accounts still need help funcom please !!! ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [April 22, 2025, 6:25am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/11 "2025-04-22T06:25:30Z")
please support answer my tickets ☹ ---
**Author:** ![Halfdead](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/halfdead/32/128_2.png) [@Halfdead](https://forums.funcom.com/u/Halfdead)\ **Post date:** [April 23, 2025, 1:08am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/12 "2025-04-23T01:08:02Z")
No, but some people wait a year for their account to be fixed. I don’t think anyone finds it acceptable but you have to deal with it if you want the account back. ---
**Author:** ![Turion1976](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@Turion1976](https://forums.funcom.com/u/Turion1976)\ **Post date:** [April 24, 2025, 6:33am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/13 "2025-04-24T06:33:07Z")
I have the same problem with the web Domain. I forgot the PW for my main Account and the Ingame Password. PW reset function is not working same Problem as wrote above. No reply from Support, First Ticket is from December 2024. On This Account (was my Main) I have a Full T3 City with renown Level 20. No chance to log in. I would subscribe new membership but I have no chance to do that, or get my Account back without the help from Support. I already wrote an Ingame Petition with an another Account Iam able to log in, the answer after one week was only: for Account issues please contact funcom support. What I already did in December last year! Iam so frustrated!!! ---
**Author:** ![Turion1976](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@Turion1976](https://forums.funcom.com/u/Turion1976)\ **Post date:** [April 28, 2025, 4:32am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/15 "2025-04-28T04:32:25Z")
Nobody can help just to reset a password??? ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [April 28, 2025, 8:20am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/16 "2025-04-28T08:20:47Z")
well if [web.de](http://web.de) and [gmx.net](http://gmx.net) wouldn’t block mails from funcom we wouldn’t need the support from them but since [web.de](http://web.de) and [gmx.net](http://gmx.net) are ■■■■■ and do what they want we need the funcom support which seems will take a year or sth seeing some comments here … it sucks big time ☹ idk what else to do other than waiting on those 3 tickets of mine … ☹ do u have any ideas ? ---
**Author:** ![Turion1976](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@Turion1976](https://forums.funcom.com/u/Turion1976)\ **Post date:** [April 29, 2025, 9:17am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/17 "2025-04-29T09:17:52Z")
Not really, one week ago I wrote a message @AndyB about this problem but I dont know if he will read it or reply….I cannot understand that this is such a Problem. Lets hope we will hear something soon. ---
**Author:** ![Turion1976](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@Turion1976](https://forums.funcom.com/u/Turion1976)\ **Post date:** [May 2, 2025, 12:35pm UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/18 "2025-05-02T12:35:09Z")
Sry it was ticket Number 1249323, the oldest one from December I cannot find anymore. ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [May 6, 2025, 11:38am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/19 "2025-05-06T11:38:48Z")
well lets hope we will get a reply before the switch 2 comes out lol but i highly doubt it … ☹ ---
**Author:** ![Turion1976](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@Turion1976](https://forums.funcom.com/u/Turion1976)\ **Post date:** [May 11, 2025, 9:55am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/20 "2025-05-11T09:55:14Z")
Yes, still no reply ---
**Author:** ![webgmx](https://avatars.discourse-cdn.com/v4/letter/w/ee59a6/32.png) [@webgmx](https://forums.funcom.com/u/webgmx)\ **Post date:** [May 16, 2025, 10:32am UTC](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106/21 "2025-05-16T10:32:01Z")
yep same here still no reply , still need help funcom pls [Next page](https://forums.funcom.com/t/3-old-accounts-password-reset-doesn-t-work-due-to-web-de-gmx-net-email-domain-still-not-resolved/273106.md?page=2)