# A friend is having CTD when trying to join our server

**URL:** <https://forums.funcom.com/t/a-friend-is-having-ctd-when-trying-to-join-our-server/217448>\
**Category:** PC Bug Reports\
**Tags:** servers, steam, help\
**Created:** [January 12, 2023, 4:15am UTC](https://forums.funcom.com/t/a-friend-is-having-ctd-when-trying-to-join-our-server/217448 "2023-01-12T04:15:33Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Sarealac](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sarealac/32/101022_2.png) [@Sarealac](https://forums.funcom.com/u/Sarealac)\
**Post date:** [January 12, 2023, 4:32pm UTC](https://forums.funcom.com/t/a-friend-is-having-ctd-when-trying-to-join-our-server/217448/2 "2023-01-12T16:32:15Z")

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Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please ask your friend to try the following:

- Update Windows (no need to change to Win11 though, just update the current version you have)
- Update Graphics Driver
- Change to Default Graphics Card
- Verify files in Steam
- Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
- Disabling Antivirus/Firewall Software
- Turn off Overclocking and SLI Technology
- Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.

We hope this helps!

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