If it’s only him and he is rubber banding than it’s most likely an internet issue. His client and the server are not in cynic. Need to check all of the internet boxes.
- Was the service provider having a bad day?
- Did his plan get downgraded?
- Is he hardline or wireless?
- Router need a reboot?
- Windows update mess with a setting somewhere?
- Program running in the background?
- Other people in the house doing something that eats all the bandwidth?
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