# About Age of Conan Support Forum **URL:** \ **Category:** Support\ **Created:** [January 16, 2018, 1:36pm UTC](https://forums.funcom.com/t/about-age-of-conan-support-forum/35 "2018-01-16T13:36:57Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Tamtor](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/tamtor/32/28_2.png) [@Tamtor](https://forums.funcom.com/u/Tamtor)\ **Post date:** [January 16, 2018, 1:36pm UTC](https://forums.funcom.com/t/about-age-of-conan-support-forum/35/1 "2018-01-16T13:36:57Z")
Need a hand? Ask a question here. Our hope is that our players will be able to find as much helpful information as possible as quickly as possible. We encourage people to chime in and answer their fellow players’ questions as best as they can. The more we curate and maintain these posts, the better this resource can be. Join Us! Help us make information available to everyone so that you can do what you love most, get back to the game! If you’re looking for how to contact Customer Service directly: > [@What's the Best Way to Contact Customer Service?](https://forums.funcom.com/t/whats-the-best-way-to-contact-customer-service/709): > > Funcom currently provides two interfaces to directly contact Game Masters(GMs). Each have strengths and weaknesses. I’d like to make our expectations about these tools clear. The Basics Petition In Game Issues Missing Items Broken Missions Email Account Issues General Questions Here I’ll get into a little more detail about how these different interfaces work. Petition In game, if you type /petition in the chat bar or open the help menu, you’ll see a button in the top right of the window … ---
**Author:** ![AndyB](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/andyb/32/79238_2.png) [@AndyB](https://forums.funcom.com/u/AndyB)\ **Post date:** [June 6, 2018, 1:51pm UTC](https://forums.funcom.com/t/about-age-of-conan-support-forum/35/9 "2018-06-06T13:51:37Z")
Please note that while we’re happy to look into any issue presented on the forums, we cannot resolve billing issues from here. Remember, this is a public forum. ## For your own safety and privacy, please DO NOT post sensitive billing or account information in this forum. Thanks! ---
**Author:** ![AndyB](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/andyb/32/79238_2.png) [@AndyB](https://forums.funcom.com/u/AndyB)\ **Post date:** [May 24, 2021, 4:56pm UTC](https://forums.funcom.com/t/about-age-of-conan-support-forum/35/10 "2021-05-24T16:56:36Z")
Update for 2021: This has been the case for quite some time now, but to be transparent and official; the support forums are currently _not_ officially monitored by GMs and Customer Service staff. I do sweeps on this section approximately once a week as long as I have time, and I will respond to posts or tickets as I am able to given my level of access to customer service tools and time permitting. What I can help with: - Basic account issues (ex. failed payments, frozen accounts) - Forward tickets that require the attention of a specialist (ex. PayPal, payment verification) - Check on the status of a ticket - Anything to do with the forum (ex. formatting bugs, moderation) - Questions about offers, events, issues What I cannot help with: - Ingame issues (ex. Missing items, quest bugs) - Suspensions or Bans Our policy regarding account details has not changed; we cannot disclose sensitive account details in a public space. When applicable, I convert support topics to personal messages with me and the OP and remove any responders from the thread. If that is not possible, I will leave a reply on the topic to confirm I’ve followed up or sent a reply to a ticket. If you notice support topics vanishing, it’s because I’ve converted the thread into a personal message so I can speak with the OP directly. Please note that I am not officially a customer service representative or a GM, so my official duties take priority. I appreciate your patience and understanding while GMs work to address your requests, or if it takes time to have your forum thread answered. \<3