About the Support category

AndyB · 2018-04-25T15:31:58.330Z

Need a hand? Ask here!

AndyB · 2021-05-24T16:57:19.796Z

Update for 2021: This has been the case for quite some time now, but to be transparent and official; the support forums are currently not officially monitored by GMs and Customer Service staff.

I do sweeps on this section approximately once a week as long as I have time, and I will respond to posts or tickets as I am able to given my level of access to customer service tools and time permitting.

What I can help with:

Basic account issues (ex. failed payments, frozen accounts)
Forward tickets that require the attention of a specialist (ex. PayPal, payment verification)
Check on the status of a ticket
Anything to do with the forum (ex. formatting bugs, moderation)
Questions about offers, events, issues

What I cannot help with:

Ingame issues (ex. Missing items, mission bugs, unique item flag errors)
Suspensions or Bans

Our policy regarding account details has not changed; we cannot disclose sensitive account details in a public space.

When applicable, I convert support topics to personal messages with me and the OP and remove any responders from the thread. If that is not possible, I will leave a reply on the topic to confirm I’ve followed up or sent a reply to a ticket. If you notice support topics vanishing, it’s because I’ve converted the thread into a personal message so I can speak with the OP directly.

Please note that I am not officially a customer service representative or a GM, so my official duties take priority. I appreciate your patience and understanding while GMs work to address your requests, or if it takes time to have your forum thread answered. <3

Ghostie · 2021-06-05T19:59:38.500Z

I have downloaded the Conan Exiles Regional Specific DLC for nudity content. I am an adult and playing with friends in another country. It works for them and not me. Can you please Help.
Thanks, Ghostie

castray2019 · 2022-08-24T09:39:54.366Z

Good morning, I having issues with frozen accounts, I do not know if I need to open a new topic or replay here.

Enfomastery · 2023-01-13T15:11:47.460Z

Hello i got a little problem i was doing Premium Membership Upgrade and want to put 6 month but finaly want to wait a bit more i got like 16 more days so i canceled my recharge and now my account is frozzed
but i got time on it so need help iv done mail but no answer some told me to do a post here

PrimalShyam · 2023-01-17T03:26:52.414Z

Hi ,

My account is frozen, can I get help please.

jasonlcy · 2023-04-24T02:22:04.961Z

Skimming through the entire forum I guess one thing is clear: Nobody ever gets Support Tickets responded to.

I never got a reply since 2021 when I wanted to come back to AO after a long break. I tried again to login yesterday and got the usual account locked message because not paid (I have been a Froob since umpteen years ago).

Logged into the Funcom Accounts page, no option that I can see to reactivate or any other thing that may have been the cause of the lockout.

I saw another post somewhere in this forum said that AO now blocks Froobs for whatever reason. Would like to know whether this is true

liviuliviu · 2023-04-27T10:30:43.838Z

damn. who can solve bans ? hacked accounts?

liviuliviu · 2023-04-27T10:31:56.301Z

there is a workaround. log into secretworlds then you will have old account page with reactivate.

jasonlcy · 2023-04-29T06:13:47.835Z

Happy to say this forum post fixed it for me

Fix to "account frozen /other account issues in here" Support

Just came back and resubbed and was trying to log my bank alt. Lo and behold, i got a text saying my account is banned/frozen/needs subbing or something like that, and i thought maybe i tired at night subbed that account and carried on. But no! It was newer subbed i found out and there is a fix : Do this to fix account on frozen accounts: Log in to the correct account at: https://account.anarchy-online.com/ Click one of these links and try if one of them will fix log in for you, t…

Edva · 2023-08-06T11:56:03.814Z

Hello, i am having an issue where i just cant reactivate my main account every-time i try it just not possible its 2nd day, i did try to buy grace on my 2nd account and the payment still pending but money gone . Then i bought on 3rd account Funcom points and it is pending too but money gone .

ParadoX · 2023-08-18T10:03:07.232Z

Payment failed on all 3 my accounts, same card used to pay previous month subs, nothing changed.
Money have been debited, payment status was “pending” for 10 days, now its “failed”, ofc i didnt get any refund, money are gone.

ID “[Funcom Support #1217105]”

Looking for help. Thx