Account frozen after playing 1 month but payed for 3


#1

Ok i payed 1 (6.11.2018) month ago for a 3 month subscribtion via paypal the money got charged immediately.
I could play immediately till today, today you tried to charge again again for 41 euros but that failed because my paypal account was empty today.
Now i dont understand why you try to charge again after only 1 month ?
Why you froze my account only after 1 month you have the money for 3 months its already payed its gone from my bank account.
So whats going on here ???


#2

I’m sorry to hear your account was frozen. I’m afraid we aren’t able to provide assistance with account issues like this over the forums. For help, please visit us at:

An email ticket will allow us to help you further with this. :slight_smile: