Account - Frozen/Cancelled... Payments - Approved

Hello, Is there anyone who can help speed up this process?.

2021-01-03 USD 95.40 Approved
Anarchy Online 12 month recurring (Playtime start 2021-01-03 20:23:47)

Account status Frozen (Cancelled) [Reactivate account]

Playable: Not playable
Membership: [12 month recurring]
Membership valid until 2021-12-29 20:23:47

This is frustrating … as this is the 5th of January already with no way of logging into game.
Ticket # 1156663.

If you’re still down message AndyB on discord.

Sigh … still no response to the ticket, Tried reactivating the account and all it does is try to bill me again for another 12 months. Why ???
I’ll try to contact this AndyB… but this is getting tiresome.

Discord… Your message could not be delivered. This is usually because you don’t share a server with the recipient or the recipient is only accepting direct messages from friends. You can see the full list of reasons here… arggg why the big runaround regarding accounts and support/ billing ?