My account is in the same situation. First PayPal payment attempt failed second time went through and has cleared my bank, but my account is still frozen. Submitted a ticket and it’s been 4 days so far with no response. I was able to log in create a second character shortly after I made the payment. Later I found an email saying that my subscription expired then logged in the next morning to have all my character slots locked and I had to choose one. Site shows frozen status due to failed payment but as I said it has gone through and it is cleared through my bank.
Hey Andy, I just put in a ticket before reading this blog. I am having the same issue with my payment not completing although it was authorized via paypal. The ticket i put in recently has the copy of paypals authorization. I don’t want to vent anymore, this stuff has gone on for many years with no apparent fix or just bandaids which break… If you can help I would appreciate it. Wasting my day off trying to give a company money is not what I call fun, I am sure many can agree. I understand technical issues, but this is getting very old. If I can help please feel free to email me back.
Kind Regards