i, like other here, have the frozen account problem, to me too say that the payment id failed and the site administratos is advised… but nothing moves. please help. this issue hits even my wife and her account too and i write here about it 'cause the forum don’t allow to create 2 account from the same ip address
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I hope that @AndyB can have a look into this and maybe find a more permanent solution soon, thank you!
Hi there,
If you haven’t already, please make sure you’re using https://account.ageofconan.com/ instead of the old site when submitting a new payment. If the issue persists please let me know and I’ll convert this message into a direct thread.
your words are resolutive!! thanks a lot, both me and my wife solved the problem 
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