Payment failed and resubmitted with different card pay approved account is frozen has been frozen since 4/10/21. How long does it take to correct this issue?
Funcom #1165048 ticket number.
Thank you
Says as a new Member to forum can not add him. 
I have the same problem.
About 80% of new posts state this exact information.
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I am hoping @AndyB can help soon since I can not work on leveling any of my other toons, nor can I buy better items because of the max gold only being 10 on my main.
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Issue was resolved and reply sent.
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