Account frozen, its expired but not renewable at the same time

Age of Conan Support
1

the payment didnt pass so its f2p but at the same time i cant renew
“[Funcom Support #1185026”

please check it

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Hopefully @AndyB can help, usually he’s very helpful! Love Alby

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Does @AndyB helped @solopergiocare ?

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still not

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still this way

image

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nothing changed

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