Aerly is one of the most helpful players on the forum, and you seem to find it fair to assume a ton, while blaming her for doing the same.
Quite frankly most others would ask for the same clarifying questions. So many have turned up with deleted characters, and its because they didnt realize about the relaunch. So many people mix up swl, tsw and mistakenly use tswl.
Lastly people mix up a steam account and standalone All the time, and rightly so, as swl started with only standalone and first later got steam.
And they are both right, that SWL accounts dont have much monetary value.
So food for thought out of the way, if you can see through my rudeness in your own fit of it.
Some clarifying questions
Since you say you tried to reset your password, i assume a handful of attempts since trying two emails, im going to assume you tried logging in to the site account.
Im not sure if i should assume that you are using a standalone client, since you nowhere clarified which you use, but its tempting to assume you used the client, where you have to type in your login information.
If we wanna try and help you, we have to ask these questions, exactly so we dont run into a miscommunication, because we assumed that you tried everything there is to try.