Account status: Frozen

[Guiltyfeet]

GM @Tamtor answered my in game petition within 3 days. I hoped that would’ve helped you, too; sorry to hear of your troubles.

Dont Subscribe until they fix their stuff

I re-subbed a few days ago. My account did not unlock from F2P. The payment is shown as accepted and the funds on my card were removed. Later that day received an email that my subscription was cancelled and they tried to bill my prepaid card again which lacks the funds to be double billed. I sent a customer support ticket and have received nothing. My account is still F2P and my money is gone.