# Account Suspended

**URL:** <https://forums.funcom.com/t/account-suspended/260102>\
**Category:** General Discussion\
**Created:** [August 22, 2024, 3:21am UTC](https://forums.funcom.com/t/account-suspended/260102 "2024-08-22T03:21:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![godlysoup](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/godlysoup/32/128958_2.png) [@godlysoup](https://forums.funcom.com/u/godlysoup)\
**Post date:** [August 22, 2024, 3:21am UTC](https://forums.funcom.com/t/account-suspended/260102/1 "2024-08-22T03:21:30Z")

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Hi guys,

I haven’t played in years (maybe even a decade) and downloaded this game again through Steam on whim for nostalgia’s sake. It’s saying my account’s suspended and I admit I didn’t have a very strong password back then. Any idea how long it takes them to get back to you?

Thanks,  
GS

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**Author:** ![Polin](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/polin/32/135169_2.png) [@Polin](https://forums.funcom.com/u/Polin)\
**Post date:** [August 22, 2024, 10:53pm UTC](https://forums.funcom.com/t/account-suspended/260102/2 "2024-08-22T22:53:46Z")

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It depends, I wouldn’t expect anything sooner than 3 weeks.

I’d just make a new account and start a new character, if you get your old account back then great.

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**Author:** ![Umborls](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/umborls/32/65_2.png) [@Umborls](https://forums.funcom.com/u/Umborls)\
**Post date:** [September 10, 2024, 4:07pm UTC](https://forums.funcom.com/t/account-suspended/260102/3 "2024-09-10T16:07:43Z")

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I’m sorry for the wait. Email tickets can take a long time due to the number of requests we have received. Can you please message me directly here in the forums? I’ll be happy to take take a look at your support ticket and let you know what the issue might be.