After last update intro video screen freezed in, but game is loading

Game mode: [Enter game mode here: (Single-player)]
Type of issue: [Enter one of the following: Bug ]
Server type: [Enter one of the following: PvE]
Region: [Please enter your server region] EU


After the last update if the intro video runs, the screen freezed at random positions in. Bevor the last update was it ok.


Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. start game
  2. intro video runs
  3. at random positions freezed the screen in
  4. but game is loading

This is due to asset loading. Hard drive can only load so much stuff at one time. Best move is to disable intro movies.

Before the last update the intro video runs without freezed screen, so it’s an update issue.

Greetings @DarkJedi,

Thank you for your report. Have you tried to verify the integrity of the files through Steam?

Please let us know if the issue persists.

Today i checked the game via steam and found 189 errors, but all this files are only the redistributable files and no other files.

Then i start the game and it’s the same issue: the intro video freezed the screen on random position in.

EDIT: after restart steam and the game, the intro video has only at the start up a lag, then run it. The only one question i must check is: is this issue yet only if i start the game the first time or is it no longer.

NEWS: The intro video has the random freezed screen!

1 Like

Thanks for getting back to us.

Please feel free to reach out again after a couple of tries to make sure everything is in order. :slight_smile:

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