What you describe is exactly how I felt when I discovered the game. When I heard about “purge”, I was excited, but when I discovered that it’s a broken system where you have to put your treasure in evidence to make it pretty much work, I was like “wtf”.
Even the siege of Al-Merayah is completely uninteresting although I was expecting something epic.
The impression I got was not that they don’t care about us, but that they simply don’t have the skills to do something better. They’ve been working on it for eight years, if I understand correctly. There’s nothing to look forward to I guess, it’s a real shame