All items disappeared

[rowdyroger]

My experience with this bug issue where my inventory items are going away or not showing up has been horrible to the point that I wanted to pull my hair out…

There I was…in the storm…fighting happily. My buddy gets surrounded with no way to escape and dies. Of course I try to pick up his gear and get to safety but its at the end of the storm and they do the exact same thing to me. Sh*t happens…no big deal.

The base is halfway across the map. So I run back with a different horse to get there quick with another set of epic armor on. I get there and grab my stuff and a whole suit of my armor goes away. My clan mate picks up the remainder of my gear because he beat me back and then puts it on my sabertooth pet and horse for me to reclaim.

I check them both and all 3 of my flawless spears and ANOTHER suit of epic armor gone. So we evaluate and figure out that he didn’t forget to place them there and there is no place else they could be other than there or in his inventory.

Now I got 2 horses and my greater cat that is level 6. I got some random sh*t but not the first or second suit of epic gear I brought, and no weapons or food or drinks.

Fudge it. I’ll hop on horse and take my losses. …

5 seconds later one of the server zerg trolls runs by and finds me defenseless without gear or weapons or any way to fight back. OH…and I have nothing in my inventory but I’m fully encumbered and cannot even sprint for safety. D*ck Slaughters horses. Slaughters me. Slaughters the cat. Dumps the rest on the ground to really spite me.

Then I go back to see if there is anyting left or that fixed the bug…NOTHING STILL!!! BUGGY BUGGY BUGGY DooDoo!.

[pEcy]

We are still waiting for a DEV reply. This is not going down the sewer.

[Shiewalk]

So what is being done?
Is any investigation ongoing?
Are the items going to be restored?
Are you going to assure us that you have found the reason behind this and that it will not reoccur?

You all know that we can’t continue playing without any reaction from the staff.
I certainly am not going to farm new items if they can be lost because of a reoccuring event like this, or because I might lose the items I have gained after the last correct state from which the restore from backup action is done.

Funcom don’t let me down, I have bought all DLCs so this makes conan exiles the most expensive game I have ever purchased, please don’t let me regret this decision because of lack of customer support.

Even Blizzard restores items if they are lost because of reasons that are not part of the intended gameplay experience…

[pEcy]

Still waiting.

[jesysan]

The objects have not appeared yet. No response from the staff. There were already continuous failures in exile, I see that after so long, nothing has changed at funcom. Money thrown away. I will never make the same mistake again.

[pageslinger]

You are going to be waiting a loooooooooooooong time.

[pEcy]

Just to make sure this topic stays on top.

[winston]

We are still waiting for a DEV reply.

[Grymm]

Do Official servers (g-portal) ever do server Restores?

I know that would be the first thing I would think of if it happened on a private server. Obviously, if a restore is done, then anything post backup will be gone.

If there’s nothing wrong with building or converted thralls/pets and stuff like that, and only the stored items are missing, then either the container code was overwritten in a hotfix/patch, or some container setting was not flushed out from test platform and it overwrote servers (on my private servers, with Plenty stuff in all manner of containers, nothing was missing. Logic implies that it’s therefore only some official server(s)?

[pEcy]

bump

[mercoledi2]

Guys we solve the problem,we quit this ■■■■■■,ezy

[pEcy]

I will surely once I see either an official reply or a link to one of the many related topics with an official reply.

[Shiewalk]

Yeah I am also not playing until I can’t trust that the items I collect don’t get lost.
I have no other idea how that trust can be established without involvement of the staff.

This is not the type of issue where surges are not giving you profession thralls or that you’re floating over the ceiling tiles and whatnot, storing items in workbenches is the core of all activities and should be high (if not top) priority to identify and fix.

I am puzzled over why this has not been picked up yet and sad, since I like this gorgeous game.

[Hyborian_Jones]

My best bud just quit today. Came back from a 5 day holiday, and his base and everything but thralls were gone.

We had 5 bases in exiles, now we have 3. The others were just gone. The pity is we spend 2 hours every weds and sat morning touching everything. Stuff still goes

[Ignasis]

Hey there,

Apologies for the late response and for the frustration.
We are aware of this situation. We’ve found the root cause and we’re working to deploy the solution as soon as we possibly can.

[Raven3]

PVP 6153
All benches 100% of items disappeared, anything locked is fine. Thralls in stations are fine.
PVP
NA

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Logged in and all benches empty, nothing in event log, same issue being reported multiple times in the forums already.

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Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

1. Login

[Shotty]

Logged in today with every item missing out of all crafting benches,fridge,stove in my completely closed tree house base on official server #6001 all locked chests intact base and thralls completely intact and nothing on the event log, solo player not in a clan. Kind of frustrating still having these problems on the new map, after 1100 hours kinda disappointing

[SennyD]

I’ll try to replay here too because my topic got ignored, yesterday in the 6458 everything disappeared in our base, just few private chest near our bed are save. In a game where the gameplay is “start with nothing keep accumulate stuff and improve” i don’t think a bug that make everythings disappear is a bug that can be without an istant answer, they should shut down servers because if this keep happening more players will quit, a rollback is something that will never happen I know, that’s why they should shut down servers.

[Shiewalk]

Hello, I would like to know, how will we know that it is safe to use the workbenches?
Is this going to be in a client patch and we need to check the hotfixes when one is provisioned, or this is a server side update we will not see in hotfixes?
If server side, then how will we know that the fix is implemented?

[Raven3]

Wiped again different server 6152… very annoying, about half the server is now essentially wiped… Hours of work gone… Its early access but man losing everything twice across multiple servers for no ‘explained’ reason sucks.