# All knowledge disappeared

**URL:** <https://forums.funcom.com/t/all-knowledge-disappeared/236513>\
**Category:** PlayStation Bug Reports\
**Created:** [July 29, 2023, 4:00pm UTC](https://forums.funcom.com/t/all-knowledge-disappeared/236513 "2023-07-29T16:00:20Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [August 1, 2023, 11:17am UTC](https://forums.funcom.com/t/all-knowledge-disappeared/236513/6 "2023-08-01T11:17:58Z")

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Greetings Exile,

Thank you for reaching out to us. Can you share more details of the situation?

Is your console on a wired or wireless connection?

Can you share with us how old the current save you’re playing is, and can you give us an estimate on how much you’ve built so far?

When you finish your play session, do you usually leave the game on stand-by or do you completely exit it?

Also, when you lost the knowledge did you notice any crashes or odd situations leading to that outcome?

We await your reply.

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