# All official EU servers down without warning

**URL:** <https://forums.funcom.com/t/all-official-eu-servers-down-without-warning/202767>\
**Category:** Feedback\
**Created:** [September 5, 2022, 7:25am UTC](https://forums.funcom.com/t/all-official-eu-servers-down-without-warning/202767 "2022-09-05T07:25:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Smoketreader](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/smoketreader/32/20317_2.png) [@Smoketreader](https://forums.funcom.com/u/Smoketreader)\
**Post date:** [September 5, 2022, 7:26am UTC](https://forums.funcom.com/t/all-official-eu-servers-down-without-warning/202767/1 "2022-09-05T07:26:00Z")

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As it reads, I suddenly got 9999 ping on all official EU servers. There was no ingame warning, nor other notification that I know of. Should I be worried?

 ![Conan Exiles Screenshot 2022.09.05 - 10.21.22.18](https://global.discourse-cdn.com/funcom/original/3X/5/6/569f96a35b43d3d060654aed88bed1cc06566dc8.jpeg)

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**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [September 5, 2022, 9:38am UTC](https://forums.funcom.com/t/all-official-eu-servers-down-without-warning/202767/2 "2022-09-05T09:38:14Z")

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Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

> [@Official Servers - Terms of conduct, guidelines and procedures](https://forums.funcom.com/t/official-servers-terms-of-conduct-guidelines-and-procedures/112678/1):
>
> ## **Reporting an infraction**
> 
> To report players, clans, or specific exploits on any of our official servers, please contact us through [**Zendesk** 3.9k](https://funcom.zendesk.com/hc/en-us) by selecting ‘Report a Player’ as the type of issue. Our team will get back to you using the email provided.
> 
> Please make sure you provide the best information you can at the time of your report. This means relaying as much information as you can to help our team investigate. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and clans, and a good description of the issue.
> 
> We won’t be able to refund or return any loss of property caused by an infraction.

You can read the full version of the Guidelines here:

> [@Official Servers - Terms of conduct, guidelines and procedures](https://forums.funcom.com/t/official-servers-terms-of-conduct-guidelines-and-procedures/112678):
>
> Official servers' guidelines Introduction Conan Exiles has thousands of official servers across several platforms and regions. These come with certain rules and strict enforcement. By playing on an official server you are expected to follow the guidelines below. Support will do their best to honor these guidelines. Please read through and consider the spirit of the guidelines, not the specific wording. We reserve the right to modify these rules. We will notify players in advance of any …

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**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [September 5, 2022, 9:38am UTC](https://forums.funcom.com/t/all-official-eu-servers-down-without-warning/202767/3 "2022-09-05T09:38:17Z")

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