I haven’t played for about a year. At the character select screen, my main character was there, but all of my others are missing. I had bought the maximum possible.

While loading the game, it indicated that it was downloading data. Most of my agents are missing, but there are 3 left.

My patron status had elapsed when I wasn’t playing. I re-instated it immediately.

It’s been well over an hour now and in-game it says its still downloading. Is this normal?

Downloading is done. All characters other than my main are still missing as are most of my agents.

Access to characters, character slots and agents isn’t affected by patron status (with the exception of one agent mission slot). Funcom has also never, to the best of my knowledge, deleted any inactive characters in either TSW or SWL.

However, what does matter if that you’re using the right game client for your account type (Steam vs. Funcom/standalone). You can’t mix and match. Please double check that you’re using the right client and are logging into the right account.

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