# An internet connection is required to play online **URL:** \ **Category:** PC Discussion\ **Created:** [November 22, 2020, 10:35am UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104 "2020-11-22T10:35:25Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![SamCcp](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/samccp/32/69410_2.png) [@SamCcp](https://forums.funcom.com/u/SamCcp)\ **Post date:** [November 22, 2020, 10:35am UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/1 "2020-11-22T10:35:26Z")
Hello, I am new to this forum, I hope to briefly explain about my problem in: trying to press “play online” I am told that: The connection is broken. An internet connection is required to play online. Such a problem before (last year there was no) I returned to play and I see this error on all servers, not seeing the server and I am thrown back to the menu screenshot below [[Album] imgur.com ![](https://global.discourse-cdn.com/funcom/original/3X/8/f/8f9d1b3ee2368cb2d49833b498a3fe6a08a74d46.jpeg "imgur.com") ](https://imgur.com/a/wZuTYhB) ---
**Author:** ![Ignasi](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ignasi/32/77658_2.png) [@Ignasi](https://forums.funcom.com/u/Ignasi)\ **Post date:** [November 23, 2020, 9:57am UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/2 "2020-11-23T09:57:41Z")
Hey @SamCcp Could you let us know your OS version? ---
**Author:** ![SamCcp](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/samccp/32/69410_2.png) [@SamCcp](https://forums.funcom.com/u/SamCcp)\ **Post date:** [November 23, 2020, 2:22pm UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/3 "2020-11-23T14:22:17Z")
Windows 7 But my friends with this Windows game works ---
**Author:** ![definitionhigh2010](https://avatars.discourse-cdn.com/v4/letter/d/97f17d/32.png) [@definitionhigh2010](https://forums.funcom.com/u/definitionhigh2010)\ **Post date:** [November 24, 2020, 8:16am UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/4 "2020-11-24T08:16:16Z")
same here, pop up this dialog box and in background in one second servers loaded, but when click button it will return to main menu. until you fix it, please allow user to stay in serverlist and do not throw him to main menu. Thanks ---
**Author:** ![Ignasi](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ignasi/32/77658_2.png) [@Ignasi](https://forums.funcom.com/u/Ignasi)\ **Post date:** [November 24, 2020, 9:48am UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/5 "2020-11-24T09:48:52Z")
Thanks for the confirmation. We’ve added this information to an ongoing ticket we have about similar issues regarding connectivity. ---
**Author:** ![SamCcp](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/samccp/32/69410_2.png) [@SamCcp](https://forums.funcom.com/u/SamCcp)\ **Post date:** [November 24, 2020, 4:33pm UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/6 "2020-11-24T16:33:40Z")
How and when will I be immediately notified that this error has been corrected? I would like to know a more open answer on this issue, since after 7 days this topic will simply be closed (according to forum rules) ---
**Author:** ![Narelle](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/narelle/32/45919_2.png) [@Narelle](https://forums.funcom.com/u/Narelle)\ **Post date:** [November 25, 2020, 1:58am UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/7 "2020-11-25T01:58:44Z")
You can try the following while waiting: > [@For the people that it tells you you don't have internet](https://forums.funcom.com/t/for-the-people-that-it-tells-you-you-dont-have-internet/126606/9): > > I found a Win7 Virtual Machine I had saved and was able to get a few screenshots that match what the OP stated they used. Hope this helps. [image] [image] [image] Click OK when done, and restart your computer. ---
**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\ **Post date:** [December 2, 2020, 1:58am UTC](https://forums.funcom.com/t/an-internet-connection-is-required-to-play-online/149104/8 "2020-12-02T01:58:48Z")
Closed on December 2, 2020, 1:58am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.