It’s one of the core principles of what we consider the Western justice system that when you’re accused of wrong-doing, and especially if you’re being penalized for wrong-doing, you should be granted an opportunity to defend yourself. Importantly, you should know what you’re being punished for, and the evidence supporting those accusations.
From this perspective, Funcom’s operating procedures don’t feel fair. On the other hand, within the limited context of Funcom’s own products (such as the game), they’re legally entitled to do just about whatever they want.
It’s also worth mentioning that we, the other players, cannot judge whether you have been punished fairly or falsely, as we don’t have any evidence toward either direction. We only know what you choose to show us, because Funcom will not, and cannot, present their side of the story publicly.
Having worked both customer support and forum moderating, I understand that there is a place for standard replies. But when taking action against a customer, I always made a point of letting them know why action was taken.
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