I do think that land claim suspensions are too harsh. I don’t mind if they delete your builds or even a time-out but a perma ban when you just built a structure (not talking about build spam) is really toxic. I have been banned because someone reported us after foundation spamming all around our base. The foundations weren’t ours and they didn’t even check. Just deleted our stuff and banned our own clan. They left the foundation spam and didn’t even ban the spammer. They ran rampant on the server using hacks before the server population tanked.
It seems that they reward abusers while punishing passionate players. I don’t trust funcom and i am always super worried i will get a ban for no reason because some player wants to abuse the report system. If my account was banned i would never buy another funcom product or mtx again (I would consider myself a big spender on the bazaar. I like to support the game). I don’t cheat and i play the game following their guidelines but they don’t seem to care about that. Its all so wishy washy and i don’t think it needs to be.
Suspensions is not an issue but perma bans for following their rules is really not on. I think in the UK there are consumer protection laws to protect consumers against that kind of behaviour. Maybe i should look into that…