Ban on official server 1214 PvEC

Hi! I have been playing on the 1214 PvEC server for several years, I was taken into the clan by friends. I didn’t have time to play and my clan periodically monitored the houses, but at some point when I entered the game I saw that I was blocked FOREVER. Please tell me if it is possible to get an unban? I didn’t participate in their buildings.

Even if you have not participated, Funcom holds you responsible as a clan. It is in their TOS and valid for all players playing on officials. If you still need any information, you can contact ZenDesk and submit a ticket.

All info in here: