Ban policy related to player location, can we have some informations here?

Hello i see some reports in steam review of some players saying they have been ban without any warning only based on their location and country of origin, and i have also in my steam friends a player from cuba that say he has been ban because of its country location, and when i say ban, it’s individual that have paid the game and that are now forbidden to play on any server private or offi, or solo mode, but they bought the game. the message they received when asking what happens seem to be ""Greetings Exile,

Following internal policies changes we’re currently not offering services in your region.
We appreciate the time you dedicated to our games.

Thank you for your understanding and have a nice day."

Is this true that bans are now issued only based on players country location ??? is their was any annoucement to the community explaining this and who has took this decision and why ?

if this policy change true and this message also true ? what is the internal policies change ? conan is a game of a commercial company ?

Hi @azaroth

If you have any additional questions regarding the status of your account, please make sure you reach out to our team over on Zendesk as they will be able to help you out further.