Rules are clear in this case
If you want to appeal a ban , you will first have to have read these rules and make yourself aware of them. Once you have done that, get in touch with us in the way described above and provide the following details:
Name of the Server
If on PC, a link to your Steam profile.
Clan or clan names you used to play in.
Once provided those details please wait until we get back to you. When appealing a ban, you might be required to provide any explanations or information we might deem necessary in order to consider the appeal of the ban.
Duration of a ban
In many situations, we will proceed with a temporary ban as a way to warn and deter against repeating infractions.
In cases of undermeshing, we will proceed with 7 or 14 day bans depending on the extent of the abuse.
In cases of server walling or locking access to large chunks of content in one or several servers, the duration of the ban will be of 1 month (4 weeks).
In cases of other forms of abuse and griefing, the bans will range from 3 day to 14 day bans depending on the extent and gravity of the situation to be judged at our discretion.
In cases of exploiting and abusing of in-game mechanics, the bans will range from a duration of 1 week to 1 month depending on the extent and gravity of the abuse.
Hacking and situations deemed as extreme will be met with a permanent ban.
Any repeated infractions will result in exponential durations of any bans previously applied. Any more infractions beyond that will result in permanent, non-appealable bans.
also beware of, if you want contact the Funcom Forum Support.
NEW FORUM ACCOUNTS: Please be aware that newly created users can’t send private messages until a certain threshold has been met, which is to read 5 different posts, 30 different messages, and spend 10 minutes logged in. This is to prevent automated spam.
How to contact us
If you want to report an infraction in any of our official servers, please contact us via Direct Message in our forums. You can do so by going to your profile, selecting Message, and in the recipient field either type in , @Community or @Ignasis . Do not tag any other players or members of our community in your reports. @Hugo
If you don´t know how to write a DM follow the Guide below
On the first Picture cklick on Ignasis Name
Second Picture click on “Message”
On the Third Picture
by 1 fill out with a subject
by 2 fill out with your Massage
by 3 cklick to send the Massage
If you have all done this then you can only wait till they came back to you
volunteer Forum Moderator