Banned for incomplete transaction

Basic Info:
Platform: Xbox Series X
Issue Type: Battle Pass
Game Mode: Single Player
Server Type: PvE
Map: Exiled Lands
Server Name: 2002

Bug Description:
Hello, I can’t play the game, it tells me that there has been an incomplete transaction and that I have to pay the coins it asks for. I don’t understand why it tells me this, yesterday I was playing normally and today when I connected I got this error. I bought the pass a week ago for xbox and I had no problem.

Bug Reproduction:
That happened to me today when I started the game of the microsoft pc version and then I couldn’t play on xbox either.

Hi @franzahard

Please make sure you reach out to our team over on Zendesk as they will be able to help you out further.