Can anyone assist?
My clan has been banned from Official PvE Server 1018,
and there are only 3 of us in it.
We do not do anything that would break the rules, or even spirit of the rules of the game.
We play for a bit of fun, building and purges.
There is no undermeshing or anything like that by us being done.
This ban is very strange and random.
For this issue you can go here: https://funcom.zendesk.com/hc/en-us/requests/new
Fill out the form and make sure the request type is set to Ban Information and Appeals (Why was I banned)
You’ll also need to add your steam id (a 17 digit string) in the Description of the issue that you are reporting text box.
You’ll get a response in 48h, which means next week as they don’t seem to work during the weekend.
Ban information requests should take less time to get a response since it’s all about relaying information back to the user.