I finally received a response from Battlemetrics Support Team:
to me
"We don’t do manual server address transfers to new IPs. That is reserved for RCON users who update their connection settings with us. Because you’re referencing an official server, the server is unlikely to have an RCON connection and therefore an update of the server IP will not be possible.
Best Regards,
BattleMetrics Team"
If the North American official servers were previously listed as active in Battlemetrics, I am not sure why they cannot be following an IP change.