How to contact us
If you want to report an infraction in any of our official servers, please contact us via our new Zendesk link
You can still report an infraction via Direct Message in our forums, but we encourage you to use Zendesk as we are transitioning to this new tool.
Once you’re filling in the report, please make sure to include the following details:
- Name of the Server
- A description of the infraction being reported
- Irrefutable, veridic proof and evidence to back up your report. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and guilds, profiles.
Make sure to reach us this way to report players, clans or exploits. We won’t be able to refund or return any loss of property caused by an infraction or abuse and as a result, any such requests will be dismissed.
If you are opting for the Direct Message in our forums method, please be aware that this will not make the report more visible to the team.
You can send us a DM by going to your profile, selecting Message, and in the recipient field type in @Community . Do not tag any other players or members of our community in your reports.
Once you’re filling in the report, please make sure to include the above mentioned details.
Please be aware that our team will get back to you using your account e-mail via Zendesk.