Bought Crom coins, was charged for them, but they're not showing up in game

Basic Info:

Platform: Microsoft Store
Issue Type: Bazaar
Game Mode: Online Private
Server Type: PvE
Map: Exiled Lands
Server Name: Simulacra Exiles
Mods: None

Bug Description:

Bought 5040 Crom coins, was charged for them, but they aren’t showing up in game. I’ve logged off/closed the game/restarted the PC. Still not showing up.

Bug Reproduction:

I clicked the Y button while on the Battle Pass screen to buy Crom coins. The Microsoft Store purchase UI popped up and I completed the purchase. I was returned to the game without issue, but no coins showed up in my account. I logged off and closed the game, relaunched but still nothing. I got an email confirming my purchase, so I was charged but it has been about 24 hours at this point and they aren’t showing up in game.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

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