I just couldn’t stay silent any longer hoping that it would be addressed on their end. It is an everyday thing, including this morning of course!
It’s not just failing to use the form, they probably have!
The users are people from everywhere, all with different comprehension levels, ages, time to devote, devices, understanding of technology and many speak only 1 language that is not English or are barely ESL.
Accessible
is definitely the word!
Very appreciative of your words and I am happy it has helped you 
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