Where did we lose this expectation? Because that is exactly what should happen. We the players are allowing it to be normal not to happen.
When a customer comes to me with a bug or other problem for one of my games, I personally try to solve it. Because I feel bad about it. If it is a database bug that affects more than one person (which happens seldom), I correct it and upload it to Steam before even answering the post, because it takes me just 5 minutes to do it. For everyone else, I try to answer with a possible solution in 24 hours.

Granted, it is a tiny family business as you would call it, and the player base is even tinier. However, I am not the dedicated bug-fixing programmer, the community manager, or part of the support team. None of these exist. I am a story writer, game designer, 3D artist, and animator, and check the forums at the same time. And if I can do it besides working on the next game and writing lengthy Conan Exiles posts, paid community support should easily be able to.
In short, yes small teams often have less support work to do, but big teams have dedicated people for it. And btw the beta bug lists in our smaller projects look exactly like shopping lists. Bug trackers only pay off with a certain number of coders and testers. Why do people think game development was some magical endeavor? It is just normal people who have learned a relevant skill doing stuff they enjoy for money.
But I don’t want to “rant on” based on my personal experience because, for one, I know it is not the same the deeper you get in the industry. And secondly, I also don’t think you have to make games to be able to criticize some of the processes in the gaming industry.
As a side note, I do appreciate the criticism on said processes by Larian though. Did you see how many bugs Larian can fix in a month btw?

Regarding the known issues:
That’s the very point. I know these issues are known. For long. What effect has another filled-out template with the same issues?
That’s the reason I chose to write a list. Seeing at a glance how many bugs are currently in the game and that the players are aware of them would put more pressure on fixing them. A lot? No. But what else can we do? I could post the same List as a Steam review but I don’t want to damage Funcom, I want them to fix their game. Because I like it and care. Who would have guessed?

I wish Funcom employees would like their game as much as I do.

So that it is the way it is supposed to be? Because if not, it is to be criticized.

Agreed. But when the customer told you he was feeding his fish with milk, you didn’t need any more information. The information you need depends on the bug.
Spelling error - only the line and the language necessary.
Item stats error - only the item and the stat necessary.
Game won’t start - platform, Hardware, OS, and so on are all of a sudden of interest.
Suggestion: Make a category selector and adjust the template based on the category.

The hyperbole does not help your argument either. :smile:

Edit (sorry forgot to answer): It is not hard, I used the template before and I would have used it if the support asked me. All I am annoyed by is, that I cannot even finish my list. Why close it? Just ask me to use the template and everybody is happy. I can write an extensive list and try to generate awareness. Funcom gets everything filled into its template and can do with it what it wants.

The fact is: There are too many bugs in the game to report them by template if you really go for catching them all in your spare time.

And I agree with everything Khaletohep said.
Same with MarcosC.