[Bug] Server Crashes when Querying Event Log

Game mode: Online official
Type of issue: Crash
Server type: PvE
Region: North America

While at my VERY large main base near the Black Galleon, I tried querying the Event Log for Building System events (all others were unchecked) with Proximity at the default (1000 units) and Days Passed at the minimum (1 day). The query was taking a very long time (> 30 seconds), and I was wondering if it would just abort when I saw a messaged that I was being disconnected.

Upon returning to the server browser, the server I’m on (#1502) was no where to be seen when I queried “Officials” with names starting with “#150” (all the others from #1501 to #1509 were visible).

I contacted some other players I’m friends with on Steam, and they confirmed that they’d also been disconnected, so it wasn’t simply some sort of flood or anti-cheat protection killing my connection.The nice thing is, we both submitted server-down reports, and it was back up within a few minutes.

Upon reconnecting, we saw others starting to rejoin, and they confirmed that they too had been DC’d. Ironically, we just saw a message that the server will restart in 10 minutes, so I’m guessing that maybe it restarted on its own, whereas now gPortal must be performing a proper reboot.

Note: When I performed searches at some of my smaller bases (even ones on the same snap-grid as my main, but several grid cells away, i.e. New Asagarth), the queries completed properly without a crash. So it seems to be related to the number of building pieces within a given area…

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Visit a really huge base.
  2. Perform a Building System query in the Event Log
  3. Twiddle your thumbs
  4. Pale in dismay when you realize you crashed the server.
1 Like

Hey @Larathiel

We’re aware of this issue and we just released a server hotfix that should have put a stop to these crashes.
Please let us know if they still occur after this.
Thanks for your feedback :slight_smile:

1 Like

1518 crashed about 15 mins ago just out of the blue disconnected and its not on the server list.

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