I’m gonna chime in here as well.
I started playing TSW at the end of 2014 and was a monthly subscriber untill the SWL relaunch. During that time, I blew quite some money at the game like so many others even when it was already in it’s final moments. In SWL, again, I am a monthly subscriber, even (naively) bought the 12 month patron bundle and spent again way too much money on the game.
Anyway, I had a legendary gadget that just vanished from my inventory, petitioned, couldn’t be found, ok so I bought a new one. Interestingly, around the CS change announcement, several players reported valuable items missing. In my case a Radiant Mark of the Starspawn I bought for 400K MOF and upgraded it to mythic, also with the help of distills from bought caches. I checked vendors, upgrade window, bank etc. not there. And I even had it placed in my inventory in a way I wouldn’t even use it as upgrade fodder by accident.
I petitioned 4 weeks ago. 3 days after the petition I updated it and said: Hey, bumping this petition bc I am upgrading and vendoring as usual so pls check before you can’t find the item in your logs.
1 week after the initial petiton a GM I respect a lot answered: Couldn’t find the item, maybe it’s been too long and therefor it’s not in the logs.
I wasn’t accepting that, reached out to Andy who directed me to support. It’s been 3 WEEKS now and still: Not any response.
So, even if they EVER respond: Never ever a dime from me in SWL or ANY Funcom game. And I don’t care about the small team, the investors blabla anymore. Us veterans have been more than patient and supportive as well as many new players to the secret world franchise. This joke of customer service was just the last straw after dealing with more communication promises and this and that, well most of you know the many reasons that irritate a lot of the playerbase.
And lastly: If there is just a small support team for SWL and they have so many petitions bc of account or game related issues, then something is really wrong. If it’s a small team dealing with issues for ALL FC games, then it’s an even bigger disaster.
In conclusion:If you spend money or not, whatever financially supporting players mean in the end, get a couple of books to read while you wait for any response