Sorry for any confusion regarding the availability of Live Chat. You can read more about why it’s no longer available here:
Regarding your email support request, I can confirm it was received and is in our queue. Our support team is working to assist everyone with pending requests as quickly as they can, but please keep in mind that we work tickets in the order they’re received. We have to finish helping customers who have been waiting longer for assistance, first.
Customer Support can not help you with any account, login, or billing issues through the forums or other social media, I’m sorry. You have to wait for a reply to your email support request. Your patience in this matter is greatly appreciated.