# Cannot login to online services

**URL:** <https://forums.funcom.com/t/cannot-login-to-online-services/260475>\
**Category:** PC Bug Reports\
**Tags:** bug, gamepass\
**Created:** [August 27, 2024, 2:45am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475 "2024-08-27T02:45:18Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![Mpaine4](https://avatars.discourse-cdn.com/v4/letter/m/82dd89/32.png) [@Mpaine4](https://forums.funcom.com/u/Mpaine4)\
**Post date:** [August 27, 2024, 2:45am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475/1 "2024-08-27T02:45:18Z")

</div>

> ## Basic Info:
> 
> Platform: Game Pass  
> Issue Type: Crash  
> Game Mode: =GAME MODE=  
> Server Type: =SERVER TYPE=  
> Map: =MAP=  
> Server Name: =SERVER NAME=  
> Mods: None

* * *

> ## Bug Description:
> 
> Cannot login - Have restarted the game, PC, Xbox app and router; Logged out and back into all as well, continues to fail to login for over an hour. Cannot play online, single player or look at friends list

---

<div class="post-metadata">

**Author:** ![Deamo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/deamo/32/123874_2.png) [@Deamo](https://forums.funcom.com/u/Deamo)\
**Post date:** [August 27, 2024, 2:57am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475/2 "2024-08-27T02:57:13Z")

</div>

Not sure if this helps you but my friend also can’t get on he’s playing on gamepass and is having all the issues basically just failed logins so it could be a gamepass issue if your using that?

---

<div class="post-metadata">

**Author:** ![MatrixDreamer](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@MatrixDreamer](https://forums.funcom.com/u/MatrixDreamer)\
**Post date:** [August 27, 2024, 3:04am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475/3 "2024-08-27T03:04:44Z")

</div>

Same here, Xbox fails to connect to Funcom servers.

---

<div class="post-metadata">

**Author:** ![Mpaine4](https://avatars.discourse-cdn.com/v4/letter/m/82dd89/32.png) [@Mpaine4](https://forums.funcom.com/u/Mpaine4)\
**Post date:** [August 27, 2024, 3:16am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475/4 "2024-08-27T03:16:45Z")

</div>

Yes, I am on Gamepass

---

<div class="post-metadata">

**Author:** ![Jimbo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/jimbo/32/109660_2.png) [@Jimbo](https://forums.funcom.com/u/Jimbo)\
**Post date:** [August 27, 2024, 3:21am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475/5 "2024-08-27T03:21:57Z")

</div>

![Screenshot_20240826_205555_Samsung Internet](https://global.discourse-cdn.com/funcom/original/3X/c/8/c8136c85dc2d8127f5293458d0e2d7834f43e998.jpeg)

---

<div class="post-metadata">

**Author:** ![ZahMaiatt](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/zahmaiatt/32/105934_2.png) [@ZahMaiatt](https://forums.funcom.com/u/ZahMaiatt)\
**Post date:** [August 28, 2024, 9:38am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475/6 "2024-08-28T09:38:41Z")

</div>

Greetings Exiles,

Thank you for sharing this!

Did you verified the Xbox status page? Can you confirm if this is still happening?

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [September 11, 2024, 9:39am UTC](https://forums.funcom.com/t/cannot-login-to-online-services/260475/7 "2024-09-11T09:39:18Z")

</div>

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.