You can claim the free rewards from BP but yes you will lose all other rewards unless you resolve the issue and purchase the BP before the next chapter (you have about 2 months give or take).

  • are you logged in with the correct account
  • are you playing online i.e connected to internet
  • have to tried disabling any anti-virus software you may have in case it interferes with your purchase

My advice would be to submit a ticket via ZenDesk selecting in-game purchase so that they can look into your account.

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