# Cant connect to server 7000 **URL:** \ **Category:** Xbox Bug Reports\ **Created:** [May 16, 2023, 7:05pm UTC](https://forums.funcom.com/t/cant-connect-to-server-7000/229072 "2023-05-16T19:05:19Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![XReflexian](https://avatars.discourse-cdn.com/v4/letter/x/ecae2f/32.png) [@XReflexian](https://forums.funcom.com/u/XReflexian)\ **Post date:** [May 16, 2023, 7:05pm UTC](https://forums.funcom.com/t/cant-connect-to-server-7000/229072/1 "2023-05-16T19:05:19Z")
I was disconnected and now i cant load back into the server. It gets stuck on the server loading screen, the loading bar fills up and then after a few minutes it sends me back to the start screen. How can i fix this? … Old characters on differend servers load just fine. I tried a hard reset and deleting local saves ---
**Author:** ![sestus2009](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sestus2009/32/19170_2.png) [@sestus2009](https://forums.funcom.com/u/sestus2009)\ **Post date:** [May 17, 2023, 12:32am UTC](https://forums.funcom.com/t/cant-connect-to-server-7000/229072/2 "2023-05-17T00:32:34Z")
Welcome to the Forum You can make a Zendesk report to Zendesk Funcom com sorry puppy was helping me. @XReflexian ---
**Author:** ![ZahMaiatt](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/zahmaiatt/32/105934_2.png) [@ZahMaiatt](https://forums.funcom.com/u/ZahMaiatt)\ **Post date:** [May 17, 2023, 9:04am UTC](https://forums.funcom.com/t/cant-connect-to-server-7000/229072/3 "2023-05-17T09:04:43Z")
Greetings Exile, Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.: [https://funcom.zendesk.com/hc/en-us/requests/new](https://funcom.zendesk.com/hc/en-us/requests/new) You can read the full version of the Guidelines here: > [@Official Servers - Terms of conduct, guidelines and procedures](https://forums.funcom.com/t/official-servers-terms-of-conduct-guidelines-and-procedures/112678): > > Official servers' guidelines Introduction Conan Exiles has thousands of official servers across several platforms and regions. These come with certain rules and strict enforcement. By playing on an official server you are expected to follow the guidelines below. Support will do their best to honor these guidelines. Please read through and consider the spirit of the guidelines, not the specific wording. We reserve the right to modify these rules. We will notify players in advance of any … ---
**Author:** ![ZahMaiatt](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/zahmaiatt/32/105934_2.png) [@ZahMaiatt](https://forums.funcom.com/u/ZahMaiatt)\ **Post date:** [May 17, 2023, 9:04am UTC](https://forums.funcom.com/t/cant-connect-to-server-7000/229072/4 "2023-05-17T09:04:50Z")