We’re aware of this issue although it’s rare to reproduce. Could you get in contact with me (via direct message) with a few extra details? In particular we’re interested in knowing:
The official server this is happening for you.
You character name
Your Steam profile (if possible)
Our team will use this information to try to determine the cause for this problem.
Game mode: Online official (#1975) Type of issue: Misc Server type: PvE Region: south america
Hello, everyone!
I played earlier today, now I can not get into the game anymore.
Or the game says that the ping is too high, or it returns the authentication failure message.
I have not made any changes to my equipment since the last time I played today, I do not know what to do about it.
Cheers!
Game mode: Online official (#1808) Type of issue: Misc Server type : PvP Region: north america
I also had this problem, but only for 30 minutes. Kicked from game just outside of unnamed city, then authentication failure message. Restarted my computer and game, but the server list was empty for 30 minutes ( as shown by third party server list website, I left the game 30 minutes prior. ). Eventually the list filled and I re-joined the server, I returned to base, and logged out safely and haven’t been back.