# Cant launch the game **URL:** \ **Category:** PC Discussion\ **Created:** [January 18, 2020, 11:00pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612 "2020-01-18T23:00:53Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 18, 2020, 11:00pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/1 "2020-01-18T23:00:53Z")
**Game mode:** None **Type of issue:** Crash **Server type** : None **Region:** EU? * * * I tried to launch the game through steam and the .exe and always get the same error: The UE4-ConanSandbox Game has crashed and will close File:E:/B/branch\_exiles-live/code/Engine/Source/Runtime/Windows/D3 D11RHI/Private/D3D11Util.cpp Line:232 Result failed at E:/B/branch\_exiles-live/code/Engine/Source/Runtime/Windows/D3D11R HI/Private/D3D11Viewport.cpp:289 with error 8876017C I can’t send a screenshot because I’m a new member. Please I need help, have already tried everything I found on steam forums and here, but nothing seem to work for me. Sorry if I don’t write well, but English is not my first language. I have sent a bug report everytime it crashed Thanks in advance * * * Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug: 1.Try to launch the game 2.Crash 3. 4. ---
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 18, 2020, 11:53pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/2 "2020-01-18T23:53:20Z")
If I try to launch the game with ConanSandbox.exe I get this message: Error Couldn’t start: ‘D:\Program files (x86)\Steam\steamapps\common\ConanExiles\ConanSandbox\Binaries\Win64\ConanSandbox-Win64-Test.exe’ Create Process() returned 2 ---
**Author:** ![Narelle](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/narelle/32/45919_2.png) [@Narelle](https://forums.funcom.com/u/Narelle)\ **Post date:** [January 19, 2020, 12:20am UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/3 "2020-01-19T00:20:51Z")
Did you run the game as administrator? Did you try starting the game without battleeye. ---
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 19, 2020, 12:33am UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/4 "2020-01-19T00:33:08Z")
Yes, I tried both things and did not work ☹ ---
**Author:** ![Meo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/meo/32/123555_2.png) [@Meo](https://forums.funcom.com/u/Meo)\ **Post date:** [January 19, 2020, 8:17am UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/5 "2020-01-19T08:17:22Z")
Since you cannot even start the game: - does your computer meet the minimum (recommended) specs? [Common Technical Issues and solutions. (READ FIRST)](https://forums.funcom.com/t/common-technical-issues-and-solutions-read-first/54107) - are all your drivers updated? - did you try “verify integrity of the game files” in Steam? I will not pretend I understand the whole problem, but paths in your error prompt would suggest that something is wrong with game trying to use DirectX. EDIT: also maybe pay attention to this thread: > [@PC Crash Public PVE Servers](https://forums.funcom.com/t/pc-crash-public-pve-servers/101775/11): > > @Larthanon If you google the last error, you will see that quite some topics pop up. Most of them are for Dead by Daylight but oddly enough they go all the way back to 2017-2018. > > [Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') - DirectX, DXR, DirectCompute - NVIDIA Developer Forums](https://devtalk.nvidia.com/default/topic/1015651/directx-and-direct-compute/unreal-engine-is-exiting-due-to-d3d-device-being-lost-error-0x887a0006-hung-/) > > Some of the solutions suggest limiting your fps to 60 or 120, switching to windowed fullscreen, making sure your drivers both GPU and DirectX are up-to-date, etc. Not quite sure why you are having this problem and me not but yeah maybe some of the google results can help you solve your issue. > > This one reports: [Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') - Getting Started & Setup - Epic Developer Community Forums](https://answers.unrealengine.com/questions/670166/unreal-engine-is-exiting-due-to-d3d-device-being-l-8.html) > > Quote: > I just found a solution that worked for me. I disabled the nvidia in-game overlay. I just unchecked the box in geforce experience, and now it works > Unquote. > > Another one solved it by disabling their onboard gpu: > > > Disabled the onboard graphics in device manager, game running and all is well.Thanks for the help guys. > > Here are some more things to try: [http://www.pcerror-fix.com/unreal-engine-error-0x887a0006-pubg-lite](http://www.pcerror-fix.com/unreal-engine-error-0x887a0006-pubg-lite) ---
**Author:** ![sirvink](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sirvink/32/17288_2.png) [@sirvink](https://forums.funcom.com/u/sirvink)\ **Post date:** [January 19, 2020, 9:18am UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/6 "2020-01-19T09:18:58Z")
Also, sometimes you have to completely shut down all steam processes because of a bad launch. Go into your task manager Ctrl+shift+esc and shut down all the steam processes (end task). You may have already tried this, or simply done a reboot of the PC, which would be about the same thing. ---
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 19, 2020, 11:50am UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/7 "2020-01-19T11:50:41Z")
I tried everything you said, but the only remaining thing I can do is disable the onboard graphics. Hope that was the problem. Thanks for your answers 🙂 ---
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 19, 2020, 12:39pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/8 "2020-01-19T12:39:45Z")
I tried to disable the onboard graphics, the game launched for the first time. It seems Intel HD graphics 630 was part of the problem. But also seems the game is not using the geforce GTX, because it is really slow in everything. When I disabled the onboard graphics then appeared Microsoft basic screen adapter or something like that. Think it is the next problem to solve. Thanks for your answers, if you know anything about my new issue would gladly hear you 🙂 ---
**Author:** ![q9c9p](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/q9c9p/32/38020_2.png) [@q9c9p](https://forums.funcom.com/u/q9c9p)\ **Post date:** [January 19, 2020, 12:45pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/9 "2020-01-19T12:45:45Z")
I had problems with the game until i disabled all windows 10 “gaming features”, gaming optimization, full screen optimization, ecc ecc, had to disable all those “gaming features” then the game started running smoothly. ---
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 19, 2020, 1:23pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/10 "2020-01-19T13:23:44Z")
Going to try that, I hope that will help. I will tell here if the issue is fixed with that Thanks 🙂 ---
**Author:** ![Meo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/meo/32/123555_2.png) [@Meo](https://forums.funcom.com/u/Meo)\ **Post date:** [January 19, 2020, 1:38pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/11 "2020-01-19T13:38:13Z")
> [@Urbi667](#): > > it is really slow in everything Are you running your game from HDD or SSD? ---
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 19, 2020, 2:15pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/12 "2020-01-19T14:15:56Z")
From HDD, but will try to uninstall and install again in the SSD. Did not use the SSD first because it has only 128GB lol ---
**Author:** ![Meo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/meo/32/123555_2.png) [@Meo](https://forums.funcom.com/u/Meo)\ **Post date:** [January 19, 2020, 2:26pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/13 "2020-01-19T14:26:37Z")
You do not need to uninstall. If you deciede to go to SSD, simply define a new game folder for steam there and move the game. It should be faster than downloading again. ---
**Author:** ![sirvink](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sirvink/32/17288_2.png) [@sirvink](https://forums.funcom.com/u/sirvink)\ **Post date:** [January 19, 2020, 4:39pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/14 "2020-01-19T16:39:30Z")
Also, usually the discreet graphics card will have some sort of control panel to customize the settings. For Nvidia, I’m able to go in there and choose specific programs that are forced to go either with the onboard graphics (like the 630) or use the Nvidia graphics. Frequently I find my Nvidia doesn’t recognize certain games are being better off with Nvidia. ---
**Author:** ![Urbi667](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Urbi667](https://forums.funcom.com/u/Urbi667)\ **Post date:** [January 19, 2020, 6:08pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/15 "2020-01-19T18:08:07Z")
At last the game is running and as fast as it should be, thank you all for your help. I did all the things you told me and now I can play, in windowed mode runs great at high quality. Special thanks to Meo, first you told me how to run this great game and after that how to have it running properly 🙂 Also did what q9c9p told and it also worked fine. I will also take a look at what you said in your last message sirvink. Many thanks to all of you 😌 🙏 ---
**Author:** ![Meo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/meo/32/123555_2.png) [@Meo](https://forums.funcom.com/u/Meo)\ **Post date:** [January 19, 2020, 6:38pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/16 "2020-01-19T18:38:45Z")
I am very glad you got things up an running! But I must stress that bulk of the post that is marked as solution is simply a link to similar thread that was posted just hours before. In this case @Narelle should take all the credit for searching and composing such an informative post! ---
**Author:** ![sirvink](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sirvink/32/17288_2.png) [@sirvink](https://forums.funcom.com/u/sirvink)\ **Post date:** [January 19, 2020, 11:46pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/17 "2020-01-19T23:46:52Z")
Hey, thank you for following up with the successful results! Early in my career, I did tech support for a technology start-up company and at the end of the day, nothing felt better than knowing someone was able to work through a challenging situation and enjoy the product as it was intended. No go conquer the world and build some awesome bases 🙂 ---
**Author:** ![sirvink](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sirvink/32/17288_2.png) [@sirvink](https://forums.funcom.com/u/sirvink)\ **Post date:** [January 19, 2020, 11:49pm UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/18 "2020-01-19T23:49:31Z")
Narelle is great o these forums! Don’t too modest though. You were in teh right place at the right time, with the right info to make this come together 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\ **Post date:** [January 27, 2020, 1:49am UTC](https://forums.funcom.com/t/cant-launch-the-game/102612/19 "2020-01-27T01:49:35Z")
Closed on January 27, 2020, 1:49am UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.