Can't log into old acct, built a new comp since last log in

This is for age of conan hyborian adventures.
bought the game years ago played only short time. Now I want to play again and I forgot username and password from back then. I type in my email and it states email not valid. try to type in new username and password but will not let me due to email not valid. the password change info goes my email. I just wanna play it again.

Does your email address contain any special characters (- , _, # etc…). If so Funcoms system won’t recognize it. Same for your password; less than 12 alpha-numeric characters, no special characters.

Are you sure the email you’re using for password recovery is the same one that you used when you played?