He is currently in Tarantia (noble district) or at least trying to zone there. When i click on Play (on character selection screen) i get disconnected with the message that servers might be down. However i manage to login on PoM without any problems. This has been happening for a week.
Have you recently returned to the game? When is the last time you logged that character?
That week when i reported the error for sure. Have now tried again and same thing happens.