# Can't use battle pass items

**URL:** <https://forums.funcom.com/t/cant-use-battle-pass-items/218379>\
**Category:** PC Bug Reports\
**Tags:** bug, steam\
**Created:** [January 27, 2023, 10:06pm UTC](https://forums.funcom.com/t/cant-use-battle-pass-items/218379 "2023-01-27T22:06:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DeaconElie](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/deaconelie/32/137113_2.png) [@DeaconElie](https://forums.funcom.com/u/DeaconElie)\
**Post date:** [January 27, 2023, 10:06pm UTC](https://forums.funcom.com/t/cant-use-battle-pass-items/218379/1 "2023-01-27T22:06:19Z")

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> ## Basic Info:
> 
> Platform: Steam  
> Issue Type: Battle Pass  
> Game Mode: Online Official  
> Server Type: PvE  
> Map: Exiled Lands  
> Server Name: 1727  
> Mods: =MODS=

* * *

> ## Bug Description:
> 
> Loss of use of battle pass items.

* * *

> ## Bug Reproduction:
> 
> Unlock but don’t claim battle pass items.

ETA: Was hunting star metal, finally found a node, Went to grab my fancy wand. Greyed out. Running back to my transatorystone minibase we run across a saber-tooth, thralls fighting, go to use my nice new fancy bow… nope grayed out. Get back to base and find out I can’t use anything I got through the battle pass. Check my pass, had been claiming challenges and unlocking battle pass items but never collected the items. Collected them all and the issue was fixed.

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**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [January 30, 2023, 10:39am UTC](https://forums.funcom.com/t/cant-use-battle-pass-items/218379/2 "2023-01-30T10:39:06Z")

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Greetings Exile,

Thank you for reaching out. If you experience this issue again in the future please try to leave and join the game to ensure all your account information is synced with our services.

If any other issues occur with your Battle pass progression or purchases please [submit a ticket to our Help center](https://funcom.zendesk.com/hc/en-us) so our team better assist you.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

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<div class="post-metadata">

**Author:** ![DeaconElie](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/deaconelie/32/137113_2.png) [@DeaconElie](https://forums.funcom.com/u/DeaconElie)\
**Post date:** [January 30, 2023, 2:50pm UTC](https://forums.funcom.com/t/cant-use-battle-pass-items/218379/3 "2023-01-30T14:50:40Z")

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Why do I feel like I owe you something for that blow off 🤔

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [February 6, 2023, 4:50pm UTC](https://forums.funcom.com/t/cant-use-battle-pass-items/218379/4 "2023-02-06T16:50:42Z")

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Closed on February 6, 2023, 4:50pm UTC

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