When a game is first person or RTS, agency becomes secondary. CE started out as a first person centric experience as evidence by the quality of first person assets and animations. Extra detail was given to agency in first person, like looking down and either seeing a pair of boobs or a sausage.
But when your world literally revolves around your character with a graphic fidelity down to the smallest detail, re-customization is the single feature that has universal influence across PvE, PvP, PvE-C. This feature will be used by everyone, because you cannot unsee what your world revolves around.
My father once said: “Don’t skimp on what you use the most.” What do we use and see the most? Our characters in 3rd person.
It only takes 1 mistake by the player to undermine the enjoyment brought on by all the artistic effort that went into rigging, meshing and skinning the character, on an official server.
“But you only see the backside of your character most of the time!”
Tyeah. Might be why CE could get away with not having character re-customization for so long.