CHARACTER deleted

[Kwalya]

If you are a subscriber then yes they will restore a deleted character. They will not help if you are a free player.
As per this post:

Changes to Customer Service Policies

Funcom Customer Service is changing. Our goal continues to be to offer the best service we can, but what this looks like continues to change. Moving forward, we will provide faster more comprehensive service to players that actively support our games monetarily. Furthermore, we will be reducing the breadth of services we offer our free to play community. To be clear, most customer service interactions will remain unchanged. We are having to reign in a few services we've offered in the past. Her…