# Character Import Failed

**URL:** <https://forums.funcom.com/t/character-import-failed/194310>\
**Category:** Xbox Bug Reports\
**Created:** [May 28, 2022, 4:22pm UTC](https://forums.funcom.com/t/character-import-failed/194310 "2022-05-28T16:22:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![CrimsonSpade](https://avatars.discourse-cdn.com/v4/letter/c/b4bc9f/32.png) [@CrimsonSpade](https://forums.funcom.com/u/CrimsonSpade)\
**Post date:** [May 28, 2022, 4:22pm UTC](https://forums.funcom.com/t/character-import-failed/194310/1 "2022-05-28T16:22:07Z")

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**Game mode:** _(Online official)_  
**Type of issue:** _[Bug]_  
**Server type** : _[Uploaded From PvE-Conflict Official 2731 and trying to Import to PvE Official 7080]_  
**Region:** _[America to America]_  
**Hardware:** _[Xbox Series X]_

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## Bug Description:

_When trying to import my loaded character, fail message is presented and then shows a Level 0 no named character available to import. Click on Import and receive ERROR TRANSFERRING ON CLIENT DURING IMPORT: TOKENFAILED_

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## Steps to Reproduce:

1. Go to Official Server 7080.
2. Select import character
3. Receive Failed message.
4. Repeat steps 1-4

Tried to attach screenshot but new users can’t post images. 🤷🏻‍♂️

PLEASE HELP 😅

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**Author:** ![Narelle](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/narelle/32/45919_2.png) [@Narelle](https://forums.funcom.com/u/Narelle)\
**Post date:** [May 28, 2022, 5:27pm UTC](https://forums.funcom.com/t/character-import-failed/194310/2 "2022-05-28T17:27:23Z")

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> [@How to report an issue with Character Transfers](https://forums.funcom.com/t/how-to-report-an-issue-with-character-transfers/189832):
>
> Greetings Everyone, We’re still working on a permanent fix for the character transfer issue. In the meantime we’ve set up a temporary request type in our [Zendesk](https://funcom.zendesk.com/hc/en-us) ticket form so please make sure to report any issues with character transfers there. When submitting a report, please make sure you include the following information: Steam Origin server (where you were transferring from) Transfer server (where you were transferring to) Character name Also pay attention to spelling and make sure to…

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**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [May 30, 2022, 9:38am UTC](https://forums.funcom.com/t/character-import-failed/194310/3 "2022-05-30T09:38:51Z")

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