# Character lost during a transfer **URL:** \ **Category:** PlayStation Bug Reports\ **Created:** [January 26, 2022, 12:01pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898 "2022-01-26T12:01:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Creepingdeath183](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@Creepingdeath183](https://forums.funcom.com/u/Creepingdeath183)\ **Post date:** [January 26, 2022, 12:01pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/1 "2022-01-26T12:01:49Z")
**Game mode:** \*[ Select one: (Online official **Type of issue:** _[Select one: | other]_ **Server type** : _[Select one: PvP]_ **Region:** _[EU]_ **Hardware:** _[PS4]_ * * * ## Bug Description: failed to transfer my alternate account’s character and character is now gone _A clear and concise description of what the bug is._ I loaded up my alternate character with lots of loot transferred off of server 3141 with no issues I went straight to server 3201 to retrieve my character and it said token failed and returned me to main menu. And now my character has disappeared with no transfer options at all. When I clipped it it only captured the last 4 minutes completely missing the important part and only shows the lack of any character transfer actions when it should have clipped the whole thing * * * ## Steps to Reproduce: _Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:_ 1. 2. 3. 4. 5. (etc) ---
**Author:** ![paxanj](https://avatars.discourse-cdn.com/v4/letter/p/8c91f0/32.png) [@paxanj](https://forums.funcom.com/u/paxanj)\ **Post date:** [January 27, 2022, 6:01pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/2 "2022-01-27T18:01:45Z")
The same thing, dressed completely on the load, took demon blood and gold, the character disappeared ---
**Author:** ![Zalem](https://avatars.discourse-cdn.com/v4/letter/z/a587f6/32.png) [@Zalem](https://forums.funcom.com/u/Zalem)\ **Post date:** [January 28, 2022, 1:57am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/3 "2022-01-28T01:57:15Z")
This just happened to me too. How do we get the character back? ---
**Author:** ![Buuuto](https://avatars.discourse-cdn.com/v4/letter/b/85e7bf/32.png) [@Buuuto](https://forums.funcom.com/u/Buuuto)\ **Post date:** [January 28, 2022, 5:57am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/4 "2022-01-28T05:57:50Z")
This happened to my son’s character. Invalid token error, then unable to import due to pvp restrictions (he was going from pve-c to pve-c), now the option to import doesn’t appear at all. Hoping there’s a fix for this so he can get his character back. ---
**Author:** ![Dana](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dana/32/79217_2.png) [@Dana](https://forums.funcom.com/u/Dana)\ **Post date:** [January 28, 2022, 11:40am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/5 "2022-01-28T11:40:35Z")
Greetings Everyone, If you are experiencing issues with character transfers after 2.8, please send us a message/DM here on the forums with the following information: Server number Character name Clan name (if applicable) Make sure to include @ Dana or @ Community when sending your message. This way we can look into each case individually and try to figure out what happened with these failed transfers. ---
**Author:** ![fgasdfg](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@fgasdfg](https://forums.funcom.com/u/fgasdfg)\ **Post date:** [January 28, 2022, 3:15pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/6 "2022-01-28T15:15:51Z")
official 5027 to official 6204 Character name:Relic hunter treasure seeker my clan:Evilcurese my Funcom ID:Jonathan Kim#13540 all item and character disappeared Happened after patch 2.8 Invalid token error ---
**Author:** ![Buuuto](https://avatars.discourse-cdn.com/v4/letter/b/85e7bf/32.png) [@Buuuto](https://forums.funcom.com/u/Buuuto)\ **Post date:** [January 28, 2022, 3:56pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/8 "2022-01-28T15:56:41Z")
Server: Official 8090 and Official 3828 Name: Laserface16 Clan: on 8090 - Death by Snu Snu On 3828 - Clankaaaaaa Happened after patch 2.8 Invalid token error Then error during character creation stating unable to import due to pvp restrictions. Both servers are pve-c. Now there is no option to import to any server. Character has made trips back and forth between these servers in patch 2.7 Thanks for your help ---
**Author:** ![Zalem](https://avatars.discourse-cdn.com/v4/letter/z/a587f6/32.png) [@Zalem](https://forums.funcom.com/u/Zalem)\ **Post date:** [January 28, 2022, 9:54pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/9 "2022-01-28T21:54:07Z")
@ Dana Server transfer fail Name: Zalem Server: 3651 Date: 01/27 ---
**Author:** ![Ajmholzer](https://avatars.discourse-cdn.com/v4/letter/a/90db22/32.png) [@Ajmholzer](https://forums.funcom.com/u/Ajmholzer)\ **Post date:** [January 29, 2022, 9:15am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/10 "2022-01-29T09:15:56Z")
@ Dana Server transfer fail (Token Lost) Name: DirtBagDarrel Server: 3805 Date: 1/29/2022 ---
**Author:** ![Katten](https://avatars.discourse-cdn.com/v4/letter/k/ea5d25/32.png) [@Katten](https://forums.funcom.com/u/Katten)\ **Post date:** [January 29, 2022, 10:41am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/11 "2022-01-29T10:41:58Z")
Server transfer fail. Server number: 3228 Character name: Katten1977 Clan name: Wasn’t me [@Community](https://forums.funcom.com/groups/community) ---
**Author:** ![Creepingdeath183](https://avatars.discourse-cdn.com/v4/letter/c/c89c15/32.png) [@Creepingdeath183](https://forums.funcom.com/u/Creepingdeath183)\ **Post date:** [January 29, 2022, 11:33am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/12 "2022-01-29T11:33:53Z")
@Dana Server 3141 to 3201 Clan Griselda life Character stickyfingas183 Date 01,26,22 After the failed transfer the option has completely disappeared and my character has gone any help would be greatly appreciated ---
**Author:** ![Brendoniop](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@Brendoniop](https://forums.funcom.com/u/Brendoniop)\ **Post date:** [January 29, 2022, 4:32pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/13 "2022-01-29T16:32:30Z")
@Dana [@Community](https://forums.funcom.com/groups/community) Server 3775 to 3800 Player- WhiskyPr-ck or Ragnar Went to transfer and it said token failure now my character is gone ---
**Author:** ![paxanj](https://avatars.discourse-cdn.com/v4/letter/p/8c91f0/32.png) [@paxanj](https://forums.funcom.com/u/paxanj)\ **Post date:** [January 30, 2022, 4:34am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/14 "2022-01-30T04:34:32Z")
@Dana [@Community](https://forums.funcom.com/groups/community) Server 8015 to 3150 Player - paxanj The character disappeared during the transfer. token error ---
**Author:** ![Slayer](https://avatars.discourse-cdn.com/v4/letter/s/96bed5/32.png) [@Slayer](https://forums.funcom.com/u/Slayer)\ **Post date:** [January 30, 2022, 7:00am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/15 "2022-01-30T07:00:17Z")
Server: 3827 to 3051 Character: iiSlayerxX- ---
**Author:** ![Dana](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dana/32/79217_2.png) [@Dana](https://forums.funcom.com/u/Dana)\ **Post date:** [January 31, 2022, 10:14am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/17 "2022-01-31T10:14:23Z")
Greetings everyone and thank you for providing us with this information. We will look into all your accounts as soon as possible. Thank you for your patience and understanding while we work on this. ---
**Author:** ![OdinValensir](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/odinvalensir/32/27713_2.png) [@OdinValensir](https://forums.funcom.com/u/OdinValensir)\ **Post date:** [January 29, 2022, 11:51pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/18 "2022-01-29T23:51:38Z")
Gamemode: Survival Online Transfer: Official Server 3124 to Official Server 3815 error Type of Issue: Failed Transfer error into missing character Server type: PvP Region: North America Hardware: PlayStation 5 Bug Description: Unfortunately it would apparently appear that during my character transfer between Official server 3124 (EU) PvP and Official server 3815 (America) PvP on day 28th of January (Patch 2.8) a issue has arisen from what I am lead to believe is the main system of the transfer which failed to first recognize that I had a character in the cloud, however after a refresh it revealed the import option once again but only to fail transfer and remove my character from existence. Character’s name: Reinora lvl 60 Last clan in: Phoenix on Official Server 3124 @Danastarim I’ll appreciate any assistance regardless of how minor it is. Thank you. ---
**Author:** ![Other](https://avatars.discourse-cdn.com/v4/letter/o/49beb7/32.png) [@Other](https://forums.funcom.com/u/Other)\ **Post date:** [January 31, 2022, 3:39pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/19 "2022-01-31T15:39:54Z")
@Dana [@Community](https://forums.funcom.com/groups/community) Character lost during transfer PS PVEofficial 3505 to official PVE 8054 Character name Yunet, clan Epsilon Import greyed out with Message received incompatible pvp originated (Never been on pvp server) now there isn’t an import option at all. ---
**Author:** ![KrazeePandaQueen](https://avatars.discourse-cdn.com/v4/letter/k/bc8723/32.png) [@KrazeePandaQueen](https://forums.funcom.com/u/KrazeePandaQueen)\ **Post date:** [February 1, 2022, 2:41am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/21 "2022-02-01T02:41:41Z")
Won’t let me at you because I’m a new forum user Imported character nameless\_zombie0 (Clan Croms Bastards) lvl 50 from Official PVE-C server 8065 successfully on 01/31/2022 when trying to upload to official PVE-C server 4108 recieved error message about incompatible pvp settings. Have not tried again after reading forums assuming character is gone forever but hoping he is just stuck in limbo ---
**Author:** ![czhafka](https://avatars.discourse-cdn.com/v4/letter/c/43a26b/32.png) [@czhafka](https://forums.funcom.com/u/czhafka)\ **Post date:** [February 1, 2022, 6:12pm UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/22 "2022-02-01T18:12:32Z")
Hello, I tried to transfer my character from official server [#1010]. The upload from 1010 was fine, but when tried to import on 6423, I got a deserialization error. On second try i got TokenFailed error. Now I dont see the option “import” anymore on any servers when trying to finish the transfer. My character name is “torzsy”, lvl 60. I am running the latest patch, updated an hour ago on Steam. Please advise! Thanks! Zs ---
**Author:** ![drewby187](https://avatars.discourse-cdn.com/v4/letter/d/a698b9/32.png) [@drewby187](https://forums.funcom.com/u/drewby187)\ **Post date:** [February 2, 2022, 6:26am UTC](https://forums.funcom.com/t/character-lost-during-a-transfer/186898/24 "2022-02-02T06:26:22Z")
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