Character lost on Official Server 1130 after UE5 update – Ticket denied. (Ticket #306207]).

Conan Exiles PC Discussion
1

Hello Funcom Team,

I am writing to report a critical issue regarding the recent Unreal Engine 5 update (Conan Exiles Enhanced). Before the update, it was officially stated that all characters, bases, and assets would be safely migrated to the new version. Unfortunately, this did not happen for me.

My character on Official Server #1130 (PC) was completely deleted, and all my assets are gone. I have already contacted customer support, but my request was denied (Ticket #306207), stating that recovery is impossible.

I have invested a massive amount of time on this server and also owned paid content (DLCs / Bazaar items) associated with my character. Losing everything due to a migration bug is extremely frustrating, especially since we were promised a safe transfer.

Could a Community Manager or a senior technician please look into this and check the server backups for #1130?

My Details:

  • In-game Character Name: Hitmann
  • Steam ID: 76561198001697267
  • Server: Official Server #1130 (UK/EU PvP)
  • Previous Ticket Number: #306207

I look forward to your assistance. Thank you for your time.

Best regards,
Hitmann

2

your bazaar items are linked to your account not just to your character.

3

Dana Could you please look into this case? My character and items on Official Server 1130 completely disappeared right after the UE5 update, but my support ticket was denied. It seems like a database issue caused by the update. Any help would be greatly appreciated!

4

My friend and I tested a different PVE-Conflict server. His character data and inventory were successfully preserved. Unfortunately, my character does not exist on this server. For context, we previously played together on server 1038.

5

I asked a friend to check the guild player list, and my character is on it. However, when I try to load into Server 1130, it prompts me to create a new character. Please restore my character Hitmann.

I can provide a screenshot.